YOKESWARAN PERUMAL
Logistics & Warehouse
Summary
Dynamic professional with a proven track record in sales and team leadership, notably at Decathlon, where I excelled in upselling and customer satisfaction. Skilled in sales trends and excellent communication, I fostered significant customer loyalty and collaborated effectively to surpass sales goals. My approach blends critical thinking with a flair for engaging promotions, driving both revenue and team success.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Retail Sales Worker
Decathlon
01.2024 - Current
- Achieved sales targets through effective communication and persuasive selling techniques.
- Cultivated an inclusive shopping atmosphere for diverse clientele by demonstrating cultural sensitivity when interacting with customers.
- Collaborated with store management to plan and execute in-store events, boosting foot traffic and generating excitement for new product launches or seasonal promotions.
- Provided personalized recommendations based on customer preferences or specific needs.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Promoted store events and special promotions through engaging interactions with customers both in-person and via social media platforms.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Kitchen Manager
TGIFMY
05.2019 - 04.2023
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Warehouse Assistant
DKSH
03.2018 - 08.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
Education
SPM O LEVEL - Accounts
SMK METHODIST
TANJUNG MALIM, PERAK MALAYSIA11.2017
Skills
Sales trends
Product promotions
Product and service sales
Point of sale operation
Store opening and closing
Sales expertise
Cash Handling
Organization
Cash register operation
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Good Telephone Etiquette
Written Communication
Teambuilding
Multitasking Abilities
Critical Thinking
Timeline
Retail Sales Worker
Decathlon
01.2024 - Current
Kitchen Manager
TGIFMY
05.2019 - 04.2023
Warehouse Assistant
DKSH
03.2018 - 08.2019
SPM O LEVEL - Accounts
SMK METHODIST