Yogishwarie Viramohan
Summary
Dynamic Retail Manager with proven expertise at Woodlands Xpress Pte Ltd in enhancing customer service and optimizing inventory control. Skilled in staff management and complaint resolution, I successfully implemented promotional strategies that boosted sales during peak seasons, fostering a loyal customer base and improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Retail Manager
Woodlands Xpress Pte Ltd
12.2021 - 09.2024
- Managed daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and supervised team members to enhance performance and productivity.
- Implemented inventory management processes, improving stock accuracy and availability.
- Developed promotional strategies, increasing foot traffic and sales during peak seasons.
- Collaborated with suppliers to negotiate favorable terms and optimize product selection.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise using POS system.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Assistant Store Manager
Ez Mart Pte Ltd
12.2019 - 11.2021
- Assisted in daily operations, ensuring efficient store workflow and adherence to company policies.
- Trained and mentored new team members, enhancing overall team performance and customer service standards.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and minimize shrinkage.
- Implemented process improvements that increased operational efficiency and improved customer satisfaction scores.
- Analyzed sales data to identify trends, providing insights for inventory planning and merchandising decisions.
- Oversaw scheduling and staffing, optimizing coverage for peak hours while controlling labor costs.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Customer Service Officer
Wilson Parking
10.2018 - 10.2019
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed transactions accurately using CRM systems, maintaining data integrity.
- Collaborated with team members to enhance service delivery and streamline operations.
- Trained new staff on customer service protocols and company policies.
- Managed escalated complaints, providing timely resolutions and fostering positive relationships.
- Analyzed customer feedback to identify trends and recommend improvements.
- Maintained detailed knowledge of product offerings to assist customers effectively.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
Supervisor
Dunkin Donuts
09.2016 - 06.2018
- Oversaw daily operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Monitored workflow and addressed performance issues to maintain productivity levels.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Certificate Of IT Infastucture - IT
Lithan Academy
04.2021
N Levels -
Fairfield Methodist Secondary School
Singapore11.2000
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Staff management
- Complaint resolution
- Merchandising operations
- Merchandise planning
- Operations management
- Employee scheduling
- Budgeting and cost control
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Tamil
Elementary (A2)
Timeline
Retail Manager
Woodlands Xpress Pte Ltd
12.2021 - 09.2024
Assistant Store Manager
Ez Mart Pte Ltd
12.2019 - 11.2021
Customer Service Officer
Wilson Parking
10.2018 - 10.2019
Supervisor
Dunkin Donuts
09.2016 - 06.2018
Certificate Of IT Infastucture - IT
Lithan Academy
N Levels -
Fairfield Methodist Secondary School