Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Yogishwarie Viramohan

Summary

Dynamic Retail Manager with proven expertise at Woodlands Xpress Pte Ltd in enhancing customer service and optimizing inventory control. Skilled in staff management and complaint resolution, I successfully implemented promotional strategies that boosted sales during peak seasons, fostering a loyal customer base and improving operational efficiency.

Overview

8
8
years of professional experience

Work History

Retail Manager

Woodlands Xpress Pte Ltd
12.2021 - 09.2024
  • Managed daily store operations, ensuring optimal customer service and efficient workflow.
  • Trained and supervised team members to enhance performance and productivity.
  • Implemented inventory management processes, improving stock accuracy and availability.
  • Developed promotional strategies, increasing foot traffic and sales during peak seasons.
  • Collaborated with suppliers to negotiate favorable terms and optimize product selection.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise using POS system.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Assistant Store Manager

Ez Mart Pte Ltd
12.2019 - 11.2021
  • Assisted in daily operations, ensuring efficient store workflow and adherence to company policies.
  • Trained and mentored new team members, enhancing overall team performance and customer service standards.
  • Managed inventory levels, conducting regular audits to maintain stock accuracy and minimize shrinkage.
  • Implemented process improvements that increased operational efficiency and improved customer satisfaction scores.
  • Analyzed sales data to identify trends, providing insights for inventory planning and merchandising decisions.
  • Oversaw scheduling and staffing, optimizing coverage for peak hours while controlling labor costs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Customer Service Officer

Wilson Parking
10.2018 - 10.2019
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Processed transactions accurately using CRM systems, maintaining data integrity.
  • Collaborated with team members to enhance service delivery and streamline operations.
  • Trained new staff on customer service protocols and company policies.
  • Managed escalated complaints, providing timely resolutions and fostering positive relationships.
  • Analyzed customer feedback to identify trends and recommend improvements.
  • Maintained detailed knowledge of product offerings to assist customers effectively.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.

Supervisor

Dunkin Donuts
09.2016 - 06.2018
  • Oversaw daily operations, ensuring compliance with safety protocols and quality standards.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Implemented process improvements that enhanced operational efficiency and reduced downtime.
  • Monitored workflow and addressed performance issues to maintain productivity levels.
  • Coordinated inventory management, optimizing stock levels and minimizing waste.
  • Evaluated team performance regularly, providing constructive feedback for continuous improvement.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Certificate Of IT Infastucture - IT

Lithan Academy
04.2021

N Levels -

Fairfield Methodist Secondary School
Singapore
11.2000

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Staff management
  • Complaint resolution
  • Merchandising operations
  • Merchandise planning
  • Operations management
  • Employee scheduling
  • Budgeting and cost control

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Tamil
Elementary (A2)

Timeline

Retail Manager

Woodlands Xpress Pte Ltd
12.2021 - 09.2024

Assistant Store Manager

Ez Mart Pte Ltd
12.2019 - 11.2021

Customer Service Officer

Wilson Parking
10.2018 - 10.2019

Supervisor

Dunkin Donuts
09.2016 - 06.2018

Certificate Of IT Infastucture - IT

Lithan Academy

N Levels -

Fairfield Methodist Secondary School

Similar Profiles

CREATE PROFILE
Yogishwarie Viramohan