Summary

Overview

Work History

Education

Skills

Languages

Timeline

Le Yang Yap

Store Supervisor

Kulai,01

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2

2

years of professional experience

Work History

Store Supervisor

DEKÕRI Premium Café - Sutera Mall

03.2023 - Current

Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Educated and trained staff to equip with knowledge about products, customer service and store policies.
Conducted inventory analysis to determine optimal stock levels.
Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
Resolved customer complaints with empathy and efficiency, maintaining high level of customer trust.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Trained new kitchen staff members on proper cooking methods, safety procedures, and cafe policies.

Education

SPM -

SMK Taman Putri, Kulai

Jalan Sri Putri 1/16 Taman Putri Kulai 81000 Kulai

04.2001 -

Skills

Customer Service

Inventory Management

Staff Supervision

Operations Management

Problem-Solving

Store maintenance

Supply Ordering

Customer Service Management

Adaptability

Languages

Chinese (Mandarin)

Bilingual or Proficient (C2)

Malay

Intermediate (B1)

English

Beginner (A1)

Timeline

Store Supervisor

DEKÕRI Premium Café - Sutera Mall

03.2023 - Current

SPM -

SMK Taman Putri, Kulai

04.2001 -