YI XIN WONG
Summary
Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical practices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Patient Service Supervisor
Healthway Dental Pte Ltd
01.2022 - Current
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Contacted insurance company to verify patient coverage before visit.
- Collected patient co-pay and issued receipt to confirm payment.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Ordered all clinic supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Clinical Supervisor
1728 Dental Practice Pte Ltd
04.2018 - 12.2021
- Lead and directed team of 5 clinical personnel and support staff.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with practice manager to raise standards of practice.
- Developed and adjusted work schedules for operation staff.
- Assessed patients, determined needs and managed care.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Developed improvement plans to solve problems and improve lagging areas.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Assistant Clinical Supervisor
Smile Central Dental Centre Pte Ltd
01.2015 - 04.2018
- Derived strategies to address identified problem areas based on direct observation or collected clinical data.
- Help to lead and directed team of 8 clinical personnel and support staff.
- Responded to crisis situations with calm and professional approach to optimize support.
- Assessed patients, determined needs and managed care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
Secondary 3 - Secondary Education
Fuhua Secondary School
Singapore12.2011
Skills
- Clinic Assist Software
- CMS Galen Health Software
- Medicare Compliance
- Electronic Health Records Systems
- Effective Customer Service
- Quality Patient Care
- Health Information Systems (HIS)
- Facility Inspections
- Patient Services Management
- Vendor Relationships
- Customer Experience
- Emergency Readiness
- Patient Relations
- Clinical Quality Program Standards
- Customer Service Standards
- Patient Medical Histories
- Patient Data Management Systems
- Train Employees
- Employee Performance Reviews
- Clinical Staff Management
- Cost Control
- Quality Control Guidelines
Timeline
Patient Service Supervisor
Healthway Dental Pte Ltd
01.2022 - Current
Clinical Supervisor
1728 Dental Practice Pte Ltd
04.2018 - 12.2021
Assistant Clinical Supervisor
Smile Central Dental Centre Pte Ltd
01.2015 - 04.2018
Secondary 3 - Secondary Education
Fuhua Secondary School
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