YITING YANG
Summary
Medical Frontliner with more than 10 years of experiences in medical line. Seeking a career change to look for better career prospects and professional growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
FULLERTON HEALTHCARE GROUP
06.2022 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to providers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Established team priorities, maintained schedules and monitored performance.
OPERATIONS MANAGER
CRAWFURD MEDICAL
02.2015 - 06.2022
- Initial team to set up Crawfurd Medical - Planning, Applying Licenses, etc.
- Planning of Overall Clinic Manpower including Front Counter, Nurses and Radiology.
- Managing TPA related issues in the clinic from Liaising to Claims issues. TPA includes Alliance, MHC, Cigna,
Fullerton Health, IHP, Raffles Health. - Building relations with patients, corporate clients and TPA - Including handling Enquiries, Bookings,
Complaints, Appointments, etc. - Liaising with laboratories including Innoquest, Parkway - regarding pricings, turnover time, results
collation. - Administrative work in the clinic including collating medical results for doctors' review, medical report
typing for health screening. - Ensure smooth operation of the clinic daily and to boost team morale for challenges regarding patients'
services. - Assist doctors with dressings, venipuncture, minor procedures.
CLINIC CO-ORDINATOR
RAFFLES HOSPITAL - RAFFLES HEALTHSCREENERS
11.2009 - 02.2015
- Attending to patients' enquiries / patients' bookings via emails & phone calls.
- Assisting doctors in the daily operations - Taking patients' vitals, venipuncture, etc.
- Planning of Manpower in term of shortage (MC, AL, etc.).
- Check Billings documents before submitting to the finance department.
- Assisting doctors in the daily operations - Registration, taking patients' vitals, venipuncture, collecting
payments etc.
Education
ADVANCED DIPLOMA - NUTRITIONAL MEDICINE
NATURE CARE COLLEGE
AUSTRALIA12.2014
DIPLOMA - CHEMICAL PROCESS TECHNOLOGY
SINGAPORE POLYTECHNIC
SINGAPORE03.2006
SINGAPORE CAMBRIDGE GCE - N & O LEVEL -
GAN ENG SENG SCHOOL
SINGAPORE12.2002
PRIMARY SCHOOL LEAVING EXAMINATION - PSLE -
RADIN MAS PRIMARY SCHOOL
SINGAPORE12.1997
Skills
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff Management
- Employee Scheduling
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
Certification
- Phlebotomy Theory & Practice (10/2014 - 01/2015)
- Adapt to Change (06/2014 - 06/2014)
- Solve Problems and Make Decisions at Operations Level (09/2013 - 09/2013)
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
ASSISTANT MANAGER
FULLERTON HEALTHCARE GROUP
06.2022 - Current
OPERATIONS MANAGER
CRAWFURD MEDICAL
02.2015 - 06.2022
CLINIC CO-ORDINATOR
RAFFLES HOSPITAL - RAFFLES HEALTHSCREENERS
11.2009 - 02.2015
- Phlebotomy Theory & Practice (10/2014 - 01/2015)
- Adapt to Change (06/2014 - 06/2014)
- Solve Problems and Make Decisions at Operations Level (09/2013 - 09/2013)
ADVANCED DIPLOMA - NUTRITIONAL MEDICINE
NATURE CARE COLLEGE
DIPLOMA - CHEMICAL PROCESS TECHNOLOGY
SINGAPORE POLYTECHNIC
SINGAPORE CAMBRIDGE GCE - N & O LEVEL -
GAN ENG SENG SCHOOL
PRIMARY SCHOOL LEAVING EXAMINATION - PSLE -
RADIN MAS PRIMARY SCHOOL
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