Yi Ting Aw Yong
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
18
years of professional experience
Work History
Team Leader, Grant Administration & Audit
St Engineering E-services Pte Ltd
06.2023 - Current
- Utilized the CRM software Salesforce to improve the service quality standards in responding to employers' queries on their legal obligations in paying the skills development levy.
- Ensure that the enquiries are responded to in a professional manner and in compliance with Singapore's employment laws and SSG's policies.
- Monitoring the progress of the case trackers to ensure that complex cases such as installment or exemption cases are followed up promptly till completion.
- Utilized analytics from the Whole of Government data to investigate whether there is a reasonable basis for employers' submission of the notice of objection and to provide relevant feedback to the employers on the errors being made and the necessary corrective action to be undertaken
- Collaborated with employers to obtain payment details which may not be reflected in our system due to errors in the company UEN number and to liaise with the relevant team to ensure the correct posting of the financial transaction
- Supervised 2 processing officers to conduct verification checks to ensure that the grant disbursement are paid to the correct entity and the amount paid is correct
- Ensured that there is sufficient cashflow before approving any payment transactions in the system
- Highlighted any errors in the payment transaction to the respective team for rectification before releasing the payment in the system
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Conducting verification checks for research grants to ensure that it is within the approved budget limits and is in alignment with NRF's guidelines
- Provided feedback to the team on errors being made in their clarification with the grantee on additional supporting documents or amendments in their claim breakdown or budget requisition forms.
- Ensured that the grant documents are in order before sending it to the business partner for authorization of the grant disbursement.
- Exhibited multitasking ability by being involved in multiple projects
Payroll & Admin Executive
Jolly Ventures Pte Ltd
02.2023 - 04.2023
- Drafting employment contract letter, employment letters and increment letters for a portfolio of clients
- Verifying expenses, claims on shift allowance, OT and other allowances paid via payroll.
- Preparing payroll reports & salary vouchers for a portfolio of clients
- Monthly submission of CPF reports and to do CPF recovery for overpayment cases
- Answering of client enquiries pertaining to payroll issues
- Sending out payment advice to staff.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
HR Executive
OCBC Bank Pte Ltd
10.2022 - 02.2023
- LSA administration to ensure the information indicated on the certificates are accurate and sorted by divisions.
- Responding to ex-employees' reference checks and collation of new hire’s reference checks
- Daily access card transmission & employee card printing
- Arrange temporary accommodation
- Covering of receptionist duties
- Administering of internship programme
- Checking the invoices to ensure that the cases are correctly triggered
- Conducting sampling checks to ensure validity of the reference checks provided by the vendors
- Communicating with the respective teams to rectify any errors in the granting of door access
HR Executive
CapitaLand HR Shared Services (Payroll & Benefits Team)
02.2022 - 08.2022
- Execute payroll administration duties covering the whole spectrum of payroll, leave and benefits processing. Prepare monthly payroll, headcount reconciliations & variance analysis
- Ensure proper documentation and timely and accurate submissions of payroll, CPF, income tax for respective statutory filing within the stipulated deadlines
- Verify expenses, claims on shift allowance, OT and other allowances paid via payroll
- Filing of Government paid leave
- Processing incoming mails and distributing documents
- Compile statutory and other statistical information ad hoc reports/surveys as required
- Download and verify invoices
Payroll Executive
Vital Shared Services, Payroll & Claims (MOE)
01.2021 - 01.2022
- Conducted thorough audits of payroll records to identify discrepancies or inconsistencies, resolving issues swiftly.
- Completed payroll accurately and timely to meet employee expectations.
- Generated reports to track employee time and attendance.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Processed manual checks for employees in accordance with company policies.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Managed and updated employee benefits information.
- Resolved payroll discrepancies by collecting and analyzing information.
- Provided exceptional customer service to employees by answering questions regarding paychecks, deductions, and taxes professionally and efficiently.
- Exhibited digital literacy skills and improved customer value by successfully transitioning to the new HRP (SAP based) system which adopted machine learning
Claims Executive
Fullerton Healthcare Group
09.2019 - 03.2020
- Timely adjudication and assessment of medical claims upon receipt of bills from clinics & hospitals in Singapore & Malaysia
- Advise service providers on the expected payment status for the bills as indicated in their monthly statement of accounts and to provide the reasons for outstanding bills such as non-payable amount or co-insurance portion which the patient must bear.
- Providing the service providers with the listing of the bill numbers which are being processed for payment twice a month
- Preparing of the payment file to Malaysia’s service providers on a semimonthly basis to prioritise the payment of bills whereby payment had already been received from the insurance provider and to keep track of the extent in deviation between the total payment received and the approved amount
- To include bills which are longer outstanding in terms of AR days which is still pending for payment from the service providers and as ex-gratia payment to honour the letter of guarantee (LOG) being issued to the service provider which could be due to delay in issuing the final LOG
- Vetting through the LOG, hospital bills and pre-authorisation form to ensure that the total bill amount, guaranteed amount and diagnosis on the LOG is accurate by verifying against the members’ medical benefits under Bupa Provider World and to check that the non-payable items, if any are clearly stated in the LOG and to inform the service providers on the excess ward charges which are beyond the single standard room rates
- Preparing of the listing of bills to be uploaded into SAP to facilitate payment of bills for both Malaysia and Indonesia cases through the generation of reports which reflect the bills which are already assessed.
- Updating of the Excel spreadsheet to track all the payment received from the insurance provider for the Indonesia cases
Business Office Assistant
Alexandra Health Pte Ltd
05.2011 - 03.2019
- Debt recovery from corporate clients to minimize the accounts receivable days
- Sending statement of accounts to corporate clients monthly to notify them on the total outstanding amount.
- Follow up with corporate clients to negotiate an installment payment plan which is acceptable to both parties.
- To act as a liaison officer between MOM and the hospital to report employers which infringe the foreign employment act.
- Follow up on patient feedback pertaining to the settlement of hospitalization bills
- To act as a liaison officer between the hospital and debt recovery agency to monitor their debt recovery rate & to conduct quarterly audits to ensure that debt recovery is done timely & are being conducted in a professional manner
- Processing of claims from financial assistance schemes which include validation checks on the accuracy of the amount being billed to the financial assistance scheme
- Monthly generation & reconciliation of reports to clear the Accounts Receivables of government financial assistance schemes
- Miscellaneous duties including archival of documents, minutes writing
- Preparation of documents to justify writing off accounts which are not cost- effective in debt recovery
- Reconciliation to ensure accuracy of the commission amounts being paid to the debt collection agency.
- Outsourcing of patient accounts which are above 180 AR days to debt recovery agencies
- Rectification of billing errors being prompted by the system to ensure that bills are finalised promptly
Administrative Assistant
Elpis Financial Pte Ltd
06.2009 - 04.2011
- Submission of documents to the various investment & insurance platforms including the performing of various checks on investment submissions to meet MAS’s requirements
- Archival of all the submission documents to enable easy retrieval of client information
- Updating of benefit illustrations in all the common areas’ computer stations & informing them how they can download the benefit illustrations themselves from home
- The processing of trade orders directly to the various fund houses through an in-house system to make it easier to keep track of client’s transactions to meet MAS’s directive against churning
- Receptionist duties including attending to phone calls, dissemination of letters to the advisers’ pigeonholes & serving visitors
- The dissemination of company faxes and emails to the appropriate person
- The coordinating of the ordering of name cards for the advisers & making sure all the information on the name card is accurate
- The conduction of monthly induction training to familiarize new advisers with our company workflow & policy
- Scanning of policies & broadcasting to the advisers through SMS to inform them that their policies are ready for collection
- Data entry of the business lodgment forms on an Excel spreadsheet
- Minutes taking during staff meetings
- Daily reconciliation to check against bypass investment transactions
- Committee member in the organizing of company’s dinner & dance event
- Replenishment of forms for easy access to advisers & ensuring that the forms are up-to-date
- Loan of company equipment such as projector, mike and purchase of stationary items such as envelopes
- Liaise with the bank to ensure that the advisers get the investment account for the clients in the shortest time possible
Assistant Process Engineer
JGC Singapore
05.2007 - 09.2007
- First month allocated to training provided by the company to equip me with the knowledge of using the various design software which is required to assist the process engineers in their work duties.
- Liaise with external vendors to ensure that the equipment that they are selling meet the specifications of the client.
- Assisted the process engineer with the sizing of pumps and heat exchangers using simulation design software to ensure smooth operation of the chemical plant.
- Miscellaneous administrative duties (filing, photocopying, data entry)
- Drew fire safety envelope on the engineering drawings of the yet to be constructed chemical plant for the critical equipments based on American Petroleum Institute’s guidelines to provide the necessary reinforcements for the equipments
- Checked that the data given to the pump vendors is accurate and making the necessary adjustments
Education
Master's Degree - Human Capital Management
Singapore University of Social Sciences
01.2024
Graduate Diploma - Human Capital Management
Singapore University of Social Sciences
01.2023
BA - Psychology with Business
Singapore University of Social Sciences
01.2019
BA - Psychology with Business
Singapore University of Social Sciences
01.2016
Diploma - Rules and Regulations for Financial Advisory Services
Singapore College of Insurance
01.2009
Diploma - Chemical & Pharmaceutical Technology
Nanyang Polytechnic
01.2008
Secondary School - undefined
Woodgrove Secondary School
01.2004
Primary School - undefined
Fuchun Primary School
01.2000
Skills
- Customer Service Skills
- Project Management Skills
- Collaboration Skills
- Stakeholder Engagement Skills
- Administrative Support Skills
- HR Compliance & Auditing Skills
- Accounts Receivables and Accounts Payable Skills
- Compensation & Benefits Skills
- Negotiation Skills
- Data Analytics & Visualization Skills
- Reporting Skills
- Research Skills
- Fluent in spoken and written English and Chinese
- Account Management Skills
- Mentoring Skills
- Supervisory Skills
- Computer Software: MS Word, MS PowerPoint, MS Excel, SAP, IPHARM, SPSS, Qualtrics, Aetna & Bupa admin portal, Bupa Provider World, Pac@GOV, NFS@Gov, HRP, VOICES, Oracle, Peoplesoft, Salesforce, R, SPSS Data Modeller
Accomplishments
- Obtained the L.O.V.E certificate for topping MOH’s Patient Satisfaction Survey 2012 for 8 consecutive years
- Obtained the Long Service Award in 2016 for 5 years of service in public healthcare
- Conducted a research study to investigate whether a supportive organizational diversity climate is positively correlated with job satisfaction and organizational commitment and whether collectivism or individualism act as a moderator of these outcomes.
- Committee member in charge of budgeting and claiming of expenses for Alexandra Health Pte Ltd’s National Day Celebrations.
- Obtained the Vital Star Recognition Award for Mar 2021
- Participated in rectification projects such as FTNS & long service award checks to resolve the shortfall in salary payments & manual checks for computation errors in additional payments for complex scenarios.
- Member of the staff welfare committee to organize events to increase team bonding
- Participated in SSG’s SDL’s outreach programme to provide feedback on the errors in their submission of the Notice of Objection to ensure accuracy in the skills development levy (SDL)amount paid and to educate the public on their legal obligations to pay SDL .
Timeline
Team Leader, Grant Administration & Audit
St Engineering E-services Pte Ltd
06.2023 - Current
Payroll & Admin Executive
Jolly Ventures Pte Ltd
02.2023 - 04.2023
HR Executive
OCBC Bank Pte Ltd
10.2022 - 02.2023
HR Executive
CapitaLand HR Shared Services (Payroll & Benefits Team)
02.2022 - 08.2022
Payroll Executive
Vital Shared Services, Payroll & Claims (MOE)
01.2021 - 01.2022
Claims Executive
Fullerton Healthcare Group
09.2019 - 03.2020
Business Office Assistant
Alexandra Health Pte Ltd
05.2011 - 03.2019
Administrative Assistant
Elpis Financial Pte Ltd
06.2009 - 04.2011
Assistant Process Engineer
JGC Singapore
05.2007 - 09.2007
Graduate Diploma - Human Capital Management
Singapore University of Social Sciences
BA - Psychology with Business
Singapore University of Social Sciences
BA - Psychology with Business
Singapore University of Social Sciences
Diploma - Rules and Regulations for Financial Advisory Services
Singapore College of Insurance
Diploma - Chemical & Pharmaceutical Technology
Nanyang Polytechnic
Secondary School - undefined
Woodgrove Secondary School
Primary School - undefined
Fuchun Primary School
Master's Degree - Human Capital Management
Singapore University of Social Sciences
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