YIP LEE MENG
Summary
Customer-oriented with experience in service industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Waitress Supervisor
SUSHI AKIRA JAPANESE RESTAURANT
10.2023 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Monitored food preparation, production, and plating for quality control.
- Trained staff members on use of POS system.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Waitress
RESTORAN YIN PHUN LOW
08.2022 - 09.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer. Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Administrator
YP AUTO PARTS TRADING
07.2021 - 07.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
Education
High School Diploma -
PEI YUAN HIGH SCHOOL
MALAYSIA12.2021
Skills
- Task Delegation
- Menu knowledge
- Problem-solving
- Customer service
- Cash handling
- Inventory control
- Order Taking
- Safe Food Handling
- Time management
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Upper intermediate (B2)
Malay
Intermediate (B1)
Timeline
Waitress Supervisor
SUSHI AKIRA JAPANESE RESTAURANT
10.2023 - Current
Waitress
RESTORAN YIN PHUN LOW
08.2022 - 09.2023
Sales Administrator
YP AUTO PARTS TRADING
07.2021 - 07.2022
High School Diploma -
PEI YUAN HIGH SCHOOL
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