Peter Yip Chen Wah

• As a TPM for Grab's Cyber Security, function as the bridge between Business and Engineering by working closely with people from all parts of Grab - ensuring the platform remains trusted & secured for millions of app users across South East Asia.
• Manage a variety of complex, cross-functional cyber security programs and lead all aspects of assigned program delivery.
• Create and maintain the Delivery Roadmap for the teams which I work closely with, along with the respective Tech and Product leaders.
• Define the way of driving these programs and constantly find ways of improving the process.
• Owners of the collaboration process and tools.

My day-to-day activities include:-

• General Project management - Prepare project timelines, define milestones, track and report progress, and resolve impediments.
• Lead Agile/Scrum teams as Scrum Master and Agile Coach.
• Quarterly roadmap planning and prioritization.
• Work with cross-functional teams of Cyber Defense, Security Engineering, Cyber Assurance, Security Architects & Enterprise Information Systems to ensure on-time project delivery.
• Continuously find ways to help teams to improve the overall quality of delivery.

• Collaborating across global business and technology organizations, providing sound analysis, and change leadership.
• Building and maintaining strong relationships to ensure quality assurance is performed in -alignment with global initiatives and requirements across the enterprise.
• Work closely with the development team to develop new tools and procedures for incident, problem & crisis management, metric and measure creation, management, dashboards development, and communication process.
• Identify persistent or recurring problems and recommends creative solutions.
• Identify opportunities for further optimization, recommend opportunities for process improvement
• Reviews and revises processes, policies, and escalation procedures on a regular basis to drive efficiencies and effectiveness.
• Explore ITIL/ITSM concepts and integrate them into the current Agile delivery model.
• Reviews core operational performance metrics for Digital and Mobile Products environment
• Educate & ensure standards, tools, and best practices are implemented.
• Drives ad-hoc projects within the Digital & Mobile Product space.

• Act as the single point of contact for all services and operational issues for top-tier customers, coordinate technical problems, and customer needs, and ensure every stakeholder is aligned.
• Ensure that all critical issues are addressed within the agreed SLA and provide customers with updates on hot or escalated issues.
• Provide executive updates for all critical issues to internal and external stakeholders.
• Drive Post Mortem & Root Causes Analysis for critical issues as part of lessons learned and incorporate them into best practices.
• Orchestrates ownership, optimization, and management of all services operations and activities for strategic and designated customers.
• Lead aligned cross-functional resources (globally) to ensure comprehensive, coordinated, and unified support experiences.
• Drives global & regional programs, from dashboard creation, metrics review, tools enablement, innovation, business continuity exercise, product demo, training program, and process improvement.
• Global leadership representing APJC, ensuring Cisco's best practices are adopted at both global and regional levels.
• Analyze data from reported incidents, both customers and partners (country & regional level), to provide critical business insights, trend analysis, and decision making, using Cisco propriety reporting tools.
• Drive Quarterly Business Review with executives for both internal and external stakeholders, presenting data points for all quarterly incidents and escalated issues, gap analysis, and improvement plan.

• Project Delivery - Responsible for establishing and preparing project plans, managing integration of various components, managing project activities to ensure timely delivery, managing project resources (hardware, software, human resources & logistics), and reviewing project documentation to ensure that it meets customers’ requirements.
  
• Customer & Vendor Management - Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project, manage contracts and subcontractors, and maintain open communication with external resources.
  
• Team Management - Liaise with project team members to ensure that all tasks and deliverables are proceeding according to schedule, and provide the project team with accurate information about the project goals.

• Responsible for the planning, design, & implementation of network & security solutions for medium to large-sized enterprises, from private SMEs, state-owned corporations, to government agencies.

• Level I & II Tech Support for Australia and New Zealand based customers, supporting the setup & troubleshooting of home & enterprise networks.