yin yin ling
Singapore
Summary
Dynamic Sales Assistant with proven success at Kids 21 Ptl Ltd, consistently exceeding sales targets through exceptional relationship building and customer needs assessment. Skilled in cash handling and upselling strategies, I enhance customer satisfaction with personalized recommendations, fostering loyalty and driving revenue growth. Committed to delivering outstanding service in every interaction.
Overview
19
19
years of professional experience
Work History
Morning Prep Cook
Tung Lok Catering
Park Regis
09.2024 - Current
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Promoted excellence in food quality and presentation for kitchen staff.
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Stall Assistant
Meijing Sandagen
China-down Point Hong Lim Market
05.2024 - Current
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Resolved conflicts or disputes among team members professionally and diplomatically.
- Enhanced customer experience by providing exceptional product knowledge and personalized recommendations.
- Contributed to team success by consistently meeting and exceeding sales targets.
- Assisted in inventory management, ensuring accurate tracking and timely reordering of products.
- Upsold additional products or services when appropriate, maximizing revenue potential for each customer interaction.
- Maintained cleanliness and organization at the stand, adhering to company standards for presentation and hygiene.
- Delivered memorable experiences for customers by engaging in friendly conversation while assisting with their purchases.
- Established rapport with returning customers, fostering loyalty through personalized service.
Cashier Assistant
Malaysian Cuisine PTE LTD
Singapore Sengkang
06.2024 - 10.2025
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Assistant
Kids 21 Ptl Ltd
Marina Bay Sands
07.2015 - 05.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Sales Assistant
Bysi
Orchard Road
03.2007 - 07.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
From 5 -
Secondary
Sekolah Menega Kebasaan Taman Skudai Johor Bahru .10.2005
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Processing payments
- Opening and closing procedures
- Customer needs assessment
- Visual merchandising
- Product merchandising
- Fitting room maintenance
- Customer relationship management
- Order fulfillment
- Upselling strategies
- Loyalty program promotion
- Returns and exchanges
- Promotional event support
Timeline
Morning Prep Cook
Tung Lok Catering
09.2024 - Current
Cashier Assistant
Malaysian Cuisine PTE LTD
06.2024 - 10.2025
Stall Assistant
Meijing Sandagen
05.2024 - Current
Sales Assistant
Kids 21 Ptl Ltd
07.2015 - 05.2022
Sales Assistant
Bysi
03.2007 - 07.2015
From 5 -
Secondary