Yin Weijun Jooseelee
Summary
Dynamic Airport Customer Service Agent with SATS LTD, skilled in conflict resolution and flight operations. Proven ability to enhance passenger experiences through effective problem-solving and active listening. Recognized for maintaining professionalism in high-pressure situations, ensuring seamless travel for all passengers while assisting with special requests and inquiries.
Overview
1
1
year of professional experience
Work History
Airport Customer Service Agent
SATS LTD
08.2024 - Current
• Provide customer service and assistance to passengers at Changi Airport, ensuring a smooth travel experience.
• Handle check-in procedures, boarding gate operations, and baggage-related inquiries.
• Assist passengers with special requests, including wheelchair services and flight information.
• Collaborate with airline and airport staff to resolve passenger issues efficiently.
• Maintain high standards of professionalism and service excellence in a fast-paced environment.
Education
High School Diploma -
Southwest Vocational College Of Civil AviationSCCA
China06-2025
Skills
- Customer service
- Conflict resolution
- Flight operations
- Time management
- Passenger assistance
- Effective problem solving
- Active listening
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Airport Customer Service Agent
SATS LTD
08.2024 - Current
High School Diploma -
Southwest Vocational College Of Civil AviationSCCA
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