Yin Pin Chin

• Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Worked with other staff members to facilitate smooth flow of operations.
• Directed ticket holders to seats and facility locations.
• Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
• Managed crowd control effectively, ensuring timely seating and minimizing disruptions.

• Setting up and keeping the various materials needed at the installation spaces daily, and ensuring that adequate numbers of props/materials are available at the installations at the start of each day.
• Explaining the installations to families so that they can learn something new about Singapore's history and heritage.
• Facilitating the interactive activities at each installation. This includes encouraging a sense of curiosity towards the museum's artifacts, and encouraging families to bond through participating actively in the activities together.
• Noting down observation of families' behaviours at the installations.
• Using a clicker to count visitorship numbers at the various venues.
• Explaining the self-facilitated Artefact Hunt to families, and administering redemption of prizes upon completion of the hunt.
• Assisting the public with any general questions on CS2025.
• Assisting with on-site programmes (e.g. registration, delivering introduction/closing, collecting feedback).
• Collation of data/entries received from the various installations/programmes.

• Assist in booth duties such as receptionist, FAQ, registration.
• Provide basic information/FAQs to the public in a timely, friendly, and efficient manner.
• Liaising with support staff onsite to ensure guest needs are attended to professionally.
• Assist with basic event setup/teardown.
• Other ad-hoc duties assigned.

• Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
• Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
• Assisted event organizers in developing efficient crowd management strategies for large-scale gatherings.
• Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.

• Front-desk duties and maintain reception area by providing access/entry to visitors, ensuring visitors are attended yo at all times
• Handle courier requests from other staff whenever required including both local and international shipments/delivery
• Receiving of daily fruits
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Used POS system to process sales and returns.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
• Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.

• Setting up and keeping the various materials needed at the installation spaces daily, and ensuring that adequate numbers of props/materials are available at the installations at the start of each day.
• Explaining the installations to families so that they can learn something new about Singapore's history and heritage.
• Facilitating the interactive activities at each installation. This includes encouraging a sense of curiosity towards the museum's artifacts, and encouraging families to bond through participating actively in the activities together.
• Noting down observation of families' behaviours at the installations.
• Using a clicker to count visitorship numbers at the various venues.
• Explaining the self-facilitated Artefact Hunt to families, and administering redemption of prizes upon completion of the hunt.
• Assisting the public with any general questions on CS2025.
  Assisting with on-site programmes (e.g. registration, delivering introduction/closing, collecting feedback).
• Collation of data/entries received from the various installations/programmes.

• Assist in booth duties such as receptionist, FAQ, registration.
  Provide basic information/FAQs to the public in a timely, friendly, and efficient manner.
• Liaising with support staff onsite to ensure guest needs are attended to professionally.
• Assist with basic event setup/teardown.
• Other ad-hoc duties assigned.

• Monitored entrance and exit of venue to guarantee safety of guests.
• Maintained professional demeanor to represent venue and create positive impression.
• Maintained updated knowledge of event information to provide guests with accurate details.
• Handled crowd control to maintain order and prevent overcrowding.
• Assisted patrons with seating by giving directions and lighting paths.
• Assisted guests with special needs, providing accommodations to enhance their event experience.

Manage graduation registration counter.

• Cross-checking graduate details with clients' data (Local, Overseas Universities, and Polytechnic) to ensure their eligibility for graduation ceremony attendance.
• Insurance of admission cards, guests tickets, and honors cards (if applicable) according to the graduate's order approved by their institutes.
• Collection of payment and daily settlement included.
• Recording and maintaining all graduation-related logistics such as gowns, mortarboard/bonnets, and hoods before and after collection period of each institute.
• Amending the queue system with the correct scholl logos beforehand.
• Oversee the sales department's daily and overall performance statistics and deploy sales staff based on their results.
• Monitor and ensure that daily KPI is met.

Provide administrative support.

• Status monitoring of graduation gown collection and return.
• Updating of gown collection numbers to the finance department for preparation of cash rental deposits.
• Prompt checking of gown return deadlines of each institute and sending out mass reminders via messages via messages and phone calls to graduates who have yet to return their rented gowns.
• Collation of gown forfeits and balance cash deposits, reporting in the internal system to close the case.

Provide graduation ceremonies services

• Preparation of items required for graduation ceremony usage.
• Fitting and issuance of gowns, motorboards/bonnets, and hoods for graduates, following their educational levels and programs studied.

Customer Service Support

• Ensure that all incoming correspondence including emails, WhatsApp chats, and phone calls are answered and met with an exceptional level of customer service.

Ad-hoc duties

• Assisting other departments during peak periods such as sales team with the promotion of ongoing packages and discounts of the photography services to customers and encourage them to close the deal. As well as the studio team by reviewing the photo quality before and after sending it the framing suppliers.
• Crowd and conflict management.

• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed payments, entering sales in register for prompt customer service.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.

• Coordinated inventory tracking of exhibition materials in order to maintain accurate records and prevent loss or damage.
• Maintained cleanliness throughout the exhibition space, contributing to a pleasant atmosphere for all attendees.
• Boosted visitor satisfaction by offering friendly service while managing admission tickets and directing patrons to their desired locations.
• Enhanced visitor experience by providing informative explanations about exhibition content and answering any questions.

• Delivery daily in-house activities in accordance with the monthly program setup.
• Assist with daily admission, ticketing, and membership sales promotion redemption.
• Help with inventory and storage management for the playground.
• Assist in handling and managing customer visit experience
• Assist in crowd control and manage visitor safety.
• Assist in maintaining the playground cleanliness and its tidiness.
• Assist in operating and upkeeping playground equipment.
• Execute other tasks as assigned by the supervisor.