Open To Work
YingYing Wendy Lin
Summary
Dynamic Clinic Assistant with extensive experience at Trucare Medical Clinic, excelling in patient registration and medication dispensing. Proven ability in conflict resolution and inventory control management, ensuring efficient clinic operations. Adept at enhancing patient satisfaction through effective communication and teamwork, contributing to a positive healthcare environment.
Overview
15
15
years of professional experience
Work History
Clinic Assistant
Trucare Medical Clinic and Surgery
Hougang Central
02.2025 - 08.2025
- Assist in registering patients to see doctor into the system
- Prepare and dispense medicine after doctor check and approve to patients
- Restock of the medicines and syrup
- Maintain the cleanliness of the clinic
- Eye check and taking of height and weight
- Chaperoning for female patients, assist doctors with procedures like ear syringing
Clinic Assistant
Mediline Wei Min Clinic
08.2024 - 12.2024
- Assist in registering patients to see doctor into the system
- Prepare and dispense medicine after doctor check and approve to patients
- Maintain the cleanliness of the clinic
- COVID Testing
Digital Advocate
United Overseas Bank
Punggol Branch
11.2022 - 02.2023
- Crowd control in the branch
- Attend to enquiries with regards to the bank products like fixed deposit rate and how to open an account
- Help customers with digital banking and educate them on how to open online account for example
- Reason for leaving: Contract ended
Senior Patient Service Associate
National Dental Centre Singapore
06.2021 - 12.2021
- Assigned to the call centre.
- Attend to all telephone calls and provide information to calls, assist in scheduling appointment, guide callers how to get referral letter for subsidies, and obtain feedback.
- Manage email enquiries on appointment booking, ensuring complaints are handled promptly and report relevant matters to supervisor.
- Reason for leaving: End of contract.
Customer Service Officer
SingTel, UOB and MDIS
01.2011 - 01.2019
Clinic Assistant
AN Medical
06.2024
- Assist in registering patients to see doctor into the system
- Prepare and dispense medicine after doctor check and approve to patients
- Restock of the medicines and syrup
- Maintain the cleanliness of the clinic
Clinic Assistant
Riversage Family Clinic
03.2024
- Assist in registering patients to see doctor into the system
- Prepare and dispense medicine after doctor check and approve to patients
- Restock of the medicines and syrup
- Maintain the cleanliness of the clinic
Education
Diploma in Pharmaceutical Science -
Republic Polytechnic
04.2027
SGUnited Skill Programme in HRM -
Republic Poly
12.2020
Diploma in Business Management -
Nanyang Polytechnic
04.2010
Diploma in Pharmacy Technician -
ICPM Certified Supervisor -
Institute of Certified Professional Managers
Six Sigma: Yellow Belt -
University System of Georgia
Leading: Human Resource Management -
Macquarie University
Human Resource Management: HR for people manager -
University of Minnesota
Skills
- Dispute handling
- Six Sigma Yellow Belt
- Handling complaints via phone and frontline
- Basic Data Analytics
- SAP
- MS Word
- Excel
- Word
- EDHR
- EHR
- Patient registration
- Medication dispensing
- Customer relationship management
- Communication skills
- Team collaboration
- Conflict resolution
- Medication administration assistance
- Vital signs monitoring
- Inventory control management
- Clinical procedure assistance
- Insurance verification
Accomplishments
- Recognized as a WOW! 360 Rewards Programme winner for exceptional service at Singapore Post.
- Maintained an average KPI of 7.5 per week, surpassing the target of 6.0 during high call volumes at IRAS peak e-filing period.
- Led a team of 10 volunteers at the 2015 IRAS e-filing, earning 3rd place for helping the most people and receiving the Outstanding Volunteer Award.
- Received the 10 Years Long Service Award at the IRAS e-filing award ceremony in 2016.
- Completed various courses, including Safe Handling & Administration of Medication, consent training in healthcare, and Telehealth for Healthcare Provider.
Leadership Certificates
- Institute of Certified Professional Managers: ICPM Certified Supervisor
- University System of Georgia: Six Sigma: Yellow Belt
- Macquarie University: Leading: Human Resource Management
- University of Minnesota: Human Resource Management: HR for people manager
Languages
- Chinese (fluent in speaking & writing)
- Basic Malay
- Japanese (Basic conversation & writing)
- English
- Chinese (fluent in speaking & writing)
- Basic Malay
- Japanese (Basic conversation & writing)
Healthcare Certificates
- Diploma in Pharmacy Technician
- Safe Handling & Administration of Medication
- Management & Administration of Medicines
- Consent Training in Healthcare
- Telehealth For Healthcare providers
Personal Information
- Available: Immediate
- Citizenship: Singapore Citizen
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
HybridSalary Range
$45000/yr - $200000/yrTimeline
Clinic Assistant
Trucare Medical Clinic and Surgery
02.2025 - 08.2025
Clinic Assistant
Mediline Wei Min Clinic
08.2024 - 12.2024
Clinic Assistant
AN Medical
06.2024
Clinic Assistant
Riversage Family Clinic
03.2024
Digital Advocate
United Overseas Bank
11.2022 - 02.2023
Senior Patient Service Associate
National Dental Centre Singapore
06.2021 - 12.2021
Customer Service Officer
SingTel, UOB and MDIS
01.2011 - 01.2019
Diploma in Pharmaceutical Science -
Republic Polytechnic
SGUnited Skill Programme in HRM -
Republic Poly
Diploma in Business Management -
Nanyang Polytechnic
Diploma in Pharmacy Technician -
ICPM Certified Supervisor -
Institute of Certified Professional Managers
Six Sigma: Yellow Belt -
University System of Georgia
Leading: Human Resource Management -
Macquarie University
Human Resource Management: HR for people manager -
University of Minnesota