YING YING FOO

Core Team Member in the Placement Team

• Played a pivotal role in the establishment of the company's Placement Team, focusing on operational excellence and strategic relationships, as part of company's transformation.
• Analyze market trends and insurer appetites for different risks and identify suitable insurance markets and potential partners for clients for all local Employee Benefits Policies, International Private Medical Insurance, Group Personal Accident and Group Business Travel products.
• Designed and implemented standardized templates to streamline Placement and Remarketing processes.
• Conduct Remarketing exercises to ensure clients receive competitive coverage options and optimized terms.
• Act as a liaison between Global Delivery Centre Team (based in Manila), Account Managers, and insurers during negotiations.
• Negotiate with insurers to secure optimal coverage terms, conditions, and pricing for clients including accounts under Global Benefits Management, Local SMEs and Large Local Corporations ranging from revenue size of $20,000 to $100,000 and above.
• Highlight key risk features, claims history, and specific client requirements in Remarketing Exercises
• Fostered strong relationships with insurers to enhance collaboration and negotiation outcomes that is beneficially for insurers, clients and the company.
• Prepare Remarketing and Renewal Reports to facilitate Account Managers' renewal discussions with clients.
• Developing efficient right-shoring processes to optimize resource allocation and improve service delivery.

• Acquired clients from cold calling and repeat sales and maintaining retention rate of 96%
• Successfully acquired a total of 300 clients from all walks of life over 4 years through telemarketing and referrals
• Managed clients' financial portfolio with focus on health and life insurance products and delivered high level of service and efficiency through clients' enquiries, claims and various policy matters (Testimonials available on request)
• Close working relationship with Agency Leaders and Business Development on policy issuance, underwriting and claims matters
• Team player for coaching of new Financial Consultants on product knowledge and application matters
• Achieved Life Club Bronze award from 2018 to 2020 for consistent efforts with focus on clients' protection needs
• High level of adaptation and understanding of compliance matters, change in industry trends and regulatory requirements especially during the start of Covid
• Consistent Quality Club Elite Award qualifier from 2018 to 2021

• Pioneer team for setting up of the East Coast Campus
• Liaised with both academia and operations stakeholders on the needs and requirements of office space planning in the new campus
• Played an instrumental role in the move from interim Dover Campus to the current East Coast Campus that consisted of labs, research centres and admin offices in 2015
• Provide admin and secretarial support for Senior Director of Campus Development
• Secretariat for monthly Campus Infrastructure Committee that consisted of board members
• Compilation of information required for authorities submission
• Preparation of reports and data for the team
• Purchase of products and services and ensure that it adheres to the procurement policy
• Preparation of first draft for communication for announcements relating to Campus Development
• Point of communication between Consultants, Contractors and Students