YINGYAN TAN
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
2026
2026
years of professional experience
Work History
Cabin Crew Member
SINGAPORE AIRLINES
2010 - Current
- Assisted passengers with boarding, ensuring compliance with safety protocols.
- Provided excellent customer service during flights, addressing inquiries and concerns promptly.
- Demonstrated teamwork by collaborating effectively with cabin crew and ground staff.
- Learned emergency procedures and evacuation protocols to ensure passenger safety.
Education
Bachelor of Science - Business
UNIVERSITY OF LONDON
SINGAPORE INSTITUTE OF MANAGEMENTSkills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
Timeline
Cabin Crew Member
SINGAPORE AIRLINES
2010 - Current
Bachelor of Science - Business
UNIVERSITY OF LONDON