Ying Soon Francis Woo
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 2 years of experience working in current environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Logistics Associate
Samtec
05.2023 - Current
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
Retail Supervisor
Sony Electronics
10.2006 - 04.2023
- Supervised daily operations to ensure optimal customer service and store performance.
- Trained and mentored staff on product knowledge, sales techniques, and customer engagement strategies.
- Analyzed sales data to identify trends, enhance inventory management, and drive sales initiatives.
- Implemented visual merchandising standards to elevate product presentation and improve customer experience.
- Resolved customer complaints effectively, fostering loyalty through enhanced service recovery practices.
- Managed scheduling and staffing logistics to ensure adequate coverage during peak operational hours.
- Monitored compliance with company policies and procedures, ensuring a safe and efficient work environment.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
Education
Nitec - Electronics
Ang Mo Kio ITE
N Level - NA
Guangyang Secondary School
12-1996
Skills
- Warehouse operations - Under traffic
- Training and leadership
- Labeling and boxing
- Pallet jack operation
- Materials handling
- Documentation management
- Punctual and dependable
Timeline
Logistics Associate
Samtec
05.2023 - Current
Retail Supervisor
Sony Electronics
10.2006 - 04.2023
Nitec - Electronics
Ang Mo Kio ITE
N Level - NA
Guangyang Secondary School
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