YING TIAN
深圳
Summary
5 years' working experience makes me learned a lot. Especially in International Logistics career. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Blue Bull International Logistics(Shenzhen)Co.,Ltd
01.2022 - 05.2024
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Sales Representative
ChinaDivision Fulfillment Company
01.2019 - 01.2022
- Merchants development: According to the company's customer portrait, cut into multiple platforms to locate customer resources.
- Provide multi-channel logistics solution options and arrange logistics channels according to customer needs. Customers’ stable monthly consumption amount is around 3-50 thousand US dollars. Best month is 200K US dollars.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
English Tour Guide
Chongqing Changjiang International Travel Company
09.2017 - 11.2019
- Guided groups of up to 400 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Education
Bachelor of Arts - English
Sichuan International Studies University
CHONGQING,CHINA07.2017
Skills
- Problem-Solving
- Decision-Making
- Excellent time management skills
- Customer Relationship Management (CRM)
- Customer Relationship Building
- English Tour Guide Certificates
- Test for English major level 8
Careercertificates
English Tour Guide Certificate
level 1 computer certificate
hobbies
- Gym exercise
- Singing
- Plants
Selflearningability
Be accustomed to making practical study plans and be able to proactively learn the knowledge and skills required for the position
Timeline
Customer Service Manager
Blue Bull International Logistics(Shenzhen)Co.,Ltd
01.2022 - 05.2024
Sales Representative
ChinaDivision Fulfillment Company
01.2019 - 01.2022
English Tour Guide
Chongqing Changjiang International Travel Company
09.2017 - 11.2019
Bachelor of Arts - English
Sichuan International Studies University
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