Ying Lin
Relationship Manager
Singapore
Summary
Introduction
Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.
Overview
13
13
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Relationship Manager
Bank of China Singapore
12.2024 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue and AUM growth.
- Organized and participated in client appreciation events, fostering strong community and enhancing client loyalty.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
DevOps Engineer
Tata Consultancy Services
12.2023 - 12.2024
- Supporting environment changes control in the application deployment
- Being the gatekeeper to check on request for changes to ensure no risk to the existing applications.
- Preparing weekly data to analyses data trend on various deployments
- Agile methodology using Kanban board.
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
Financial Consultant
Manulife Financial Advisors
06.2022 - 12.2023
- Conduct comprehensive financial analysis for clients.
- Develop personalized investment plans to tailor to individual clients.
- Collaborate with the team to deliver a comprehensive planing for clients.
- Keep up to date with market trends and to update clients regularly.
- Help plan for all the unforeseen circumstances for clients.
Digital Ambassador
OCBC
09.2018 - 05.2022
- Assist customer to embark on the digital journey with the bank
- Migration of customer to e-channel
- To gather customer feedback and liaise with departments to build on the bank digital platform
Service Ambassador
OCBC
08.2015 - 09.2018
- To assist customer with their banking needs
- Provide guidance to customer on alternative platform to perform their transaction
- To help with documentation of sale documents
- EXSA Star Awards 2017,2016,2015
- Top SA Sapphire Award 2017
Bank Teller
OCBC
01.2013 - 08.2015
- To assist customer with their over the counter transaction
- Liaise with various departments to process customer transaction
Education
Bachelor Degree - Banking and Finance
University of Essex
Singapore01-2020
Diploma - Game Design and Development
Singapore Polytechnic
Singapore04-2010
Skills
Customer Service
Certification
CACS Paper 1
Awards
EXSA Star Awards 2018,2019,2020
TOP SA Sapphire 2017
Timeline
CACS Paper 1
04-2026
Relationship Manager
Bank of China Singapore
12.2024 - Current
DevOps Engineer
Tata Consultancy Services
12.2023 - 12.2024
Financial Consultant
Manulife Financial Advisors
06.2022 - 12.2023
CMFAS M5
04-2022
Digital Ambassador
OCBC
09.2018 - 05.2022
Service Ambassador
OCBC
08.2015 - 09.2018
Bank Teller
OCBC
01.2013 - 08.2015
CMFAS HI
11-2012
CMFAS M9
10-2012
CMFAS M9A
10-2012
Diploma - Game Design and Development
Singapore Polytechnic
Bachelor Degree - Banking and Finance
University of Essex