STEFANIE HU

Key Responsibilities:

• Facilities & Soft Services Management: Managed canteen operations and associated soft services at SSMC and BD Medicals, ensuring cleanliness, maintenance, and safe working conditions.
• Client & Staff Relations: Maintained strong client and staff relationships, responding to feedback to improve service quality and operational efficiency.
• Menu Planning & Online Ordering: Developed diverse menus and integrated online ordering systems to enhance convenience and operational flow.
• Administrative Oversight: Managed records, reports, and compliance documentation.
• Hygiene & Safety Compliance: Conducted audits and inspections to meet health, safety, and facilities management standards.

Key Achievements:

• Improved operational efficiency and staff satisfaction through streamlined processes and online ordering systems.
• Strengthened facilities management standards, ensuring a safe, clean, and compliant working environment.
• Built strong networks with culinary teams, celebrity chefs, and site management staff.

Key Responsibilities:

• Facilities Management: Managed day-to-day soft services and facilities operations for Applied Materials, UMC and Aloft Hotel staff canteens, including cleaning, maintenance, and workplace safety.
• Coordination with FM Partners: Worked with JLL and other FM service providers to ensure timely maintenance, compliance, and smooth operations.
• Client & Staff Liaison: Maintained strong relationships with clients, staff, and FM partners, addressing feedback and resolving issues promptly.
• Food Services Oversight: Oversaw canteen operations, menu planning, procurement, and operational workflow while maintaining compliance with hygiene standards.
• Administrative & Compliance Duties: Conducted audits, inspections, and maintained records to meet safety, hygiene, and facilities regulations.

Key Achievements:

• Successfully integrated FM coordination with food operations, improving operational workflow and reducing downtime from maintenance issues.
• Enhanced hygiene and safety standards, achieving consistently positive client feedback.
• Improved operational efficiency through process improvements and FM vendor coordination.
• Turned around underperforming outlets to profitability within three months, while maintaining high FM standards.

Key Responsibilities:

• Canteen Management: Managed and oversaw operations of major staff canteens at GlobalFoundries, ensuring high standards of service and efficiency.
• Menu Development: Planned and developed diverse and appealing menus, integrating an online ordering system to enhance convenience and accessibility for staff.
• Client and Staff Relations: Maintained strong relationships with clients and staff, actively seeking and responding to feedback to continuously improve service quality.
• Administrative Oversight: Handled all related administrative tasks, including record-keeping and report generation, to ensure smooth and compliant operations.
• Hygiene and Compliance: Took overall responsibility for hygiene matters, conducting regular inspections and audits to ensure compliance with health and safety standards.

Key Achievements:

• Revenue Growth: Implemented strategies that drove a substantial increase in profitability, resulting in sustained financial success.
• Operational Efficiency: Enhanced operational efficiency through effective menu planning and the introduction of an online ordering system, reducing wait times and increasing customer satisfaction.
• Network: Establishes good working rapport with many culinary chefs including celebrity chefs and respective sites management staff.

Key Responsibilities:

• Workforce Management: Developed staff schedules and monitored performance to maintain a motivated and productive team.
• Administrative Duties: Managed daily paperwork and collaborated with accounting on invoicing and billing.
• Financial Management: Maintained computerized accounting systems, financial records, and prepared monthly statements.
• Nutritional Assessment: Partnered with Dietitians to evaluate patients’ dietary and health needs.
• Diet Compliance: Organized patient diet chits according to Hospital Therapeutic Guidelines and Dietitian recommendations.

Key Achievements:

• Improved workforce efficiency through optimized scheduling and performance tracking.
• Streamlined administrative and billing processes, reducing errors and speeding up invoicing by 20%.
• Maintained 100% compliance with hospital dietary guidelines, supporting patient safety and satisfaction.
• Enhanced patient meal planning accuracy, improving overall patient experience.
• Standardized record-keeping and financial reporting, increasing transparency and reducing audit preparation time.

Key Responsibilities:

• Operational Management: Oversaw daily restaurant operations, ensuring all activities ran smoothly and efficiently, including cleaning, maintenance, and pest control.
• Customer Service: Handled customer complaints and resolved issues promptly to maintain high satisfaction.
• Staff Management: Assisted in hiring, training, and supervising staff, creating schedules to ensure adequate coverage during peak hours.
• Inventory & Supply Management: Monitored stock levels and managed ordering to maintain seamless operations.
• Financial Management: Managed cash and credit transactions, ensuring accurate record-keeping and reporting.
• Compliance & Safety: Ensured adherence to airport regulations, hygiene standards, and security protocols.
• Marketing & Promotions: Supported development and implementation of marketing strategies, promotions, and special events to boost sales.
• Customer Experience: Created a welcoming environment for travelers and ensured fast service for passengers with limited time between flights.

Key Achievements:

• Optimized staff scheduling and operational workflow, improving efficiency during peak hours.
• Maintained compliance with all hygiene, safety, and airport regulations.
• Supported marketing initiatives that increased customer engagement and sales.
• Ensured smooth, timely service, enhancing the customer experience for busy travelers.