Yi Lin Eniko Chua
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Receptionist
IHH Healthcare (Radiation Oncology Centre)
2022.09 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Checked patient insurance and demographic to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Clinic Manager
Luminous Dental Group Holdings
2015.06 - 2022.07
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Assisted HR leadership in strategizing succession planning efforts to ensure a pipeline of qualified candidates for key leadership roles.
- Collaborated with department heads to identify staffing needs and develop accurate job descriptions, ensuring successful candidate placements.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Planning of auditing guidelines and banded assessments
- Schedule Planning
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions, assist with appointment scheduling and followed up with reminder phone calls/text messages.
Specialist Clinic Assistant
KK Women's And Children's Hospital
2014.10 - 2015.05
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Helped patients complete necessary medical forms and documentation.
Education
Accounting in Higher Nitec - Ongoing -
Institute of Technical Education
ITE College CentralSecondary 3 -
Hai Sing Catholic School
15 Pasir Ris Street 21, Singapore 51896904.2014
PSLE -
Fengshan Primary School
307 Bedok North Rd, Singapore 46968012.2010
Skills
- Administrative Support
- Computer Skills
- Time Management
- Multitasking
- Front Desk Operations
- Insurance Verification
- Appointment Scheduling
- Patient Billing
Hobbies
- Reading
- Drawing
- Sports
Languages
English
Chinese (Mandarin)
Hokkien
Timeline
Receptionist
IHH Healthcare (Radiation Oncology Centre)
2022.09 - Current
Clinic Manager
Luminous Dental Group Holdings
2015.06 - 2022.07
Specialist Clinic Assistant
KK Women's And Children's Hospital
2014.10 - 2015.05
Accounting in Higher Nitec - Ongoing -
Institute of Technical Education
Secondary 3 -
Hai Sing Catholic School
PSLE -
Fengshan Primary School
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