YI HONG ONG
Summary
Client Success Lead with 3 years of Account Management experience in Cyber Security industry. Collaborated and serviced some of the largest Enterprise Accounts in APAC Cyber Security space.
Focused on building strong relationship with Strategic Accounts.
Driven by the sense of accomplishment to achieve Client's long term goals with some of the most creative/customized solutions.
Overview
3
3
years of professional experience
Work History
Client Success Lead
Proficio Pte Ltd
11.2021 - Current
- Lead for the Client Success Team in APAC Region.
- Focusing on Strategic Accounts with high contract value.
- Achieved 100% Recurring Revenue for 2 consecutive years (2022 and 2023).
- Achieved Top Sales (Upsells) in the Client Success Team.
- Negotiated Multi-Million contract renewals with existing clients, securing continued business partnerships while maximizing revenue opportunities.
- Enhanced client satisfaction by identifying their needs and providing tailored solutions to meet those requirements.
- Developed and maintained strong relationships with clients, ensuring a high level of satisfaction and loyalty.
- Created comprehensive reports highlighting key performance indicators, allowing for informed decision-making regarding client success initiatives.
- Coordinated training sessions for both clients and internal teams to enhance overall product knowledge and capabilities.
- Collaborated with cross-functional teams to develop strategies that increased customer retention rates and drove business growth.
Operations Manager
Certis Cisco
11.2020 - 11.2021
- Performs the duty of a junior management role
- Oversees the daily operations of ATM replenishment, Banking and Retail crediting, Vault Services etc.
- Experience in Incident Management and coordinating with multiple departments to fulfill SLA.
- Prompt escalation to higher management as well as providing solutions to any unforeseen incidents
- Deep understanding of using modern technological integrated systems to ensure high level of operational success and auditing standards
Education
Bachelor of Science - Accounting And Finance
University of London
Singapore06.2020
Skills
- Client Relations
- Negotiation
- Account Management
- Upselling strategies
- Sales Support
- Inter-department collaboration
- Strategic communications
- Key accounts development
- SalesForce
- Oracle (NetSuite)
Timeline
Client Success Lead
Proficio Pte Ltd
11.2021 - Current
Operations Manager
Certis Cisco
11.2020 - 11.2021
Bachelor of Science - Accounting And Finance
University of London
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