YIH JIUN LEOW

• Solely in charge of all indoor and outdoor sales, emails and phone enquiries, as well as walk-in customers.
• Overall in charge of maintaining and servicing boss and company sales.
• Generated new revenues with marketing initiatives and strategic plans.
• Coordinated with Operations to smoothly plan daily in and out schedules for collections and deliveries.
• Negotiated and secured contracts with new and existing clients in oil and gas / chemicals industries, eg Baker Hughes, ExxonMobil, Total Energies.
• Sourced for sellers in used markets, and recondition products to resell into recon markets.
• Developed new proposals, contracts and procedures to draw clients interest and ensure cost savings for my clients in accordance with making profits for my company, like provision of one-stop solution, eg. waste disposal.
• Monitored market trends for metal and crude oil prices especially, and competitor activities to identify areas of potential opportunity.
• Explored techniques with new and existing staff members to build teamwork and one another's expertise.
• Maintaining and overseeing stock inventory with Ops Manager.
• Boosted marketing to social platforms and websites; reviewed pricing strategies quarterly to increase sales revenue.

• Secured partnerships with SINOPEC, CASTROL, CALTEX, PETRON, IDEMITSU oil lubricants products and many more.
• Grew sales and boosted profits, applying proactive management strategies.
• Increased sales by offering advice on purchases and promoting additional products to customers and company.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings, to achieve a win-win situation for both parties.
• Providing positive first impressions to welcome existing, new and potential customers.
• Developed, marketed and sold full range of products and support services, e.g. create time to time necessary promotions to create product awareness and push slow-moving products.
• Hands-on with the maneuver of forklift and equipments to guide store workers.

• Implemented up-selling strategies such as recommending oils or chemicals to boost revenue.
• Maintained my top sales achievements and services to ensure high levels of customer and company satisfaction.
• Developed, marketed and sold full range of products during all introductions with customers.
• Serves customers by helping them with the right selection of products at the most minimal cost, but the high revenue for company.
• Efficient response to customers enquiries.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Documents sales by creating and updating customer profile records in system, for easy reference and future new products recommendations.

• In concurrence with laymen at depot to ensure operations smoothly.
• Handling all operations related matters, e.g. liaised with vessel jobs for waste and sludge disposals.
• In charge of planning and arranging daily jobs for all Hook-lift and Rear-end Loader drivers.
• In charge of preparation of daily drivers’ sales reports, daily operations reports, daily individual driver’s reports, monthly tonnage reports for boss.
• Used critical thinking to break down problems, evaluate solutions and make decisions, e.g. Coordination for ad-hoc basis and urgent trips and vessels.
• In charge of vehicle breakdown related issues, applying for SCDF and NEA licenses; dealing with LTA summons and appeals.
• In charge of preparation and issuance of certificates for disposal collections.
• Keying of Sales Orders, Delivery Orders, Invoices, Credit Notes in SQL system, as well as shipping jobs and sales for billing.
• Exceeded goals through effective task prioritization and great work ethic. Go the extra mile - chasing customers for outstanding debts for Finance Department.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

(Primary)

• In charge of Civil Defence Academy (CDA), Service Support Unit (SSU), National Service Training Institute (NSTI) administrative and HR matters.
• All Regular personnel administrative and HR matters, e.g. entitlements, benefits, claims, manpower issues and auditing leave applications etc.
• In charge of Registry; monitoring daily mails internally (to other divisions and HQ) and externally (public or vendors); uploading minutes.
• In charge of preparation for audits checks on Admin and Registry matters and overseeing in Regulars’ Duty Officer (DO) Roster monthly.
• Organized and preparation of Force-level and Unit-level functions and events.
• Maintained and provided venue and communications support, assigned manpower (NSFs) on venues.
• Conducted monthly/quarterly/yearly reports to HQ.
• Performed ad-hoc duties as assigned by CDA/SSU/NSTI Directors and Commanders, and Admin Head.
• Preparation and served invitations to internal Division Commanders and HQ directors, external vendors and guests, including Minister/Member of Parliament.
• In Charge of assigning and overseeing over 20 NSFs in my section and other sections in my department.
• Actively listened to NSFs, handled concerns quickly and escalated major issues to Commander.
• In charge of Corporate welfare for all regulars and NSFs personnel within my premises.
• Indentation of transport for events, functions and Force Exercises.

(Secondary)

• Assistant Auditor of CDA Mess Committee for 2 years.
• Auditing expenses and claims within CDA and SSU.
• Planning, sourcing, and preparing of functions like Birthday functions monthly, Festive functions.
• Manager of CDA Basketball team – source for best players, indentation and preparation for competition.

• Worked multiple roles in Obs and Gynae Clinic, handled servicing at front counters to assist doctors in room, including simple procedures.
• Obtained patient vital signs and reported results to doctors, noting changes from prior measurements.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Assisted and prepared for simple procedures, e.g. IUCD, implanon insertion. Sterilizations of equipments.
• Assessed patients needs and responded to emergencies cases in fast and steady pace.
• Handled patients registrations, billing, cashiering and settlement.
• Conducted routine checks on every patient for every visit. Ensuring all reports and investigation is followed up.