Yiheng Ho
Singapore
Summary
Hardworking and enthusiastic Business Administration student specializing in Human Resource Management at ITE College West. Equipped with foundational knowledge in HR operations such as recruitment, payroll, and employee relations, along with strong administrative and communication skills. Familiar with HR software and Microsoft Office tools. Currently seeking internship or part-time opportunities to apply classroom learning in a real-world business environment and gain valuable industry experience.
Overview
1
1
year of professional experience
Work History
Accounts Assistant
Great Eastern
08.2023 - 11.2023
- Helping with daily task given by manager, creating Payment Vouchers and Mailing cheques
- Working in a team environment while doing individual work assigned and helping each other’s.
- Processed invoices and managed payment schedules to ensure timely transactions.
- Prepared bank deposits and reconciled accounts to maintain accuracy of funds.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Ad-hoc duties given by the supervisors.
Membership consultant
Mandai Wildlife Group
05.2023 - 07.2023
- Helping customers to register into the Galaxy system.
- Cashiering duties.
- Working in a team environment while doing individual work assigned and helping each other’s.
General crew member
Wingstop
08.2022 - 02.2023
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customer meeting quality expectations.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standard and procedures.
- Prepared cooked food orders for customers by noting customizations and portion sizes
- Kept kitchen, counter, and dining areas cleaned and sanitized.
- Accurately operated cash register to process customers payments.
Brand Ambassador
Atome
08.2022 - 09.2022
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
Temporary Theatre Executive
Cathay Cineplexes
06.2022 - 09.2022
- Serving food and beverages to customers
- Cashiering and Ushering
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments and issued tickets.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Higher Nitec - Business Administration
Institutions of Technical Education
01-2028
Skills
- Customer Experience
- Customer Loyalty
- Ticket Collection
- Patron Relations
- Customer Satisfaction
- POS Transactions
- Credit Card Transaction Processing
- Food Service Assistance
- Customer Queries and Response
- Microsoft Excel
- Bank reconciliation
- Time management
LANGUAGES
English - Upper intermediate (B2)
Chinese (Mandarin) - Upper intermediate (B2)
Chinese (Cantonese) - Beginner (A1)
Timeline
Accounts Assistant
Great Eastern
08.2023 - 11.2023
Membership consultant
Mandai Wildlife Group
05.2023 - 07.2023
General crew member
Wingstop
08.2022 - 02.2023
Brand Ambassador
Atome
08.2022 - 09.2022
Temporary Theatre Executive
Cathay Cineplexes
06.2022 - 09.2022
Higher Nitec - Business Administration
Institutions of Technical Education
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