YIHANG ZHOU
Summary
Dynamic professional with a proven track record at Fujitsu, excelling in IT support and customer service. Known for critical thinking and problem-solving skills, I quickly resolved technical issues, enhancing user satisfaction. A dependable team player, I thrive in fast-paced environments, consistently delivering results while maintaining a friendly, positive attitude.
Overview
7
7
years of professional experience
Work History
Sergeant
SAF
05.2023 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
IT Help Desk Technician
Fujitsu
02.2022 - 08.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Sushi Chef
Genki Sushi
07.2021 - 10.2021
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Supported front-of-house staff during busy periods by efficiently executing orders according to guest specifications.
Banquet Server
Part-time
03.2018 - 03.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Diploma - Information Technology
NAN YAN POLYTECHNIC
SINGAPORE02.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Active listening
Timeline
Sergeant
SAF
05.2023 - 05.2025
IT Help Desk Technician
Fujitsu
02.2022 - 08.2022
Sushi Chef
Genki Sushi
07.2021 - 10.2021
Banquet Server
Part-time
03.2018 - 03.2020
Diploma - Information Technology
NAN YAN POLYTECHNIC
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