Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Timeline
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YIFENG CHEN

Summary

I am a committed, friendly and hardworking, possess a passion for providing excellent customer service at all times. Always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers' enquirers and complaints face-to-face, over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for.


Overview

10
10
years of professional experience

Work History

Fleet Supervisor(Senior Associate)

Shopee Express PTE. LTD
10.2020 - 04.2024
  • Incharge for daily operation smoothly running
  • Take care of buyer feedback
  • Supporting any of site need it
  • E.g warehouse running
  • Optimized fleet efficiency by implementing effective scheduling and dispatching procedures.
  • Enhanced vehicle maintenance processes for improved fleet performance and reduced downtime.
  • Streamlined communication channels with drivers, leading to increased operational efficiency.
  • Developed comprehensive training programs to enhance driver safety and skills.
  • Managed budgets and expenses to maintain cost control within the department.
  • Collaborated with various departments to achieve organizational objectives and support company growth.
  • Local seller pickup.
  • Monitor driver behaviour and ensure a high level of customer service
  • Support deliveries when required during peak or shortage of manpower
  • Coordinate and schedule daily activities with drivers to ensure all delivery activities are carried out in a timely manner
  • Assist the fleet team lead in deployment and training of new drivers where applicable Monitor and report KPI compliance
  • Ensure the compliance of safety policies and standard operations procedures for in-hub parcel collection

Operations Supervisor

Sim Solutions Pte. Ltd
05.2018 - 09.2020
  • Establish behaviors that ensure a safe working environment is provided and ensure employees are trained on safe working techniques
  • Provide assistance to delivery order preparation and delivery as necessary
  • Work collectively with Delivery Manager to facilitate driver meetings
  • Observes safe work habits and coaches to improve safety at all times; conducts safety checks.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Traffic Controller

Red Mart Ltd
12.2016 - 01.2018
  • Responsible for the control and co-ordination of deliveries and communication with internal and external customers to ensure all Red Mart delivery orders are performed according to schedule
  • Keep track and monitor all deliveries in real time
  • Work closely with Customer Service team, Red Mart customers and Transport team to ensure all processes and instructions are clearly communicated and carried out effectively.

Gaming Operations Assistant

Eyou Technology Pte Ltd
10.2014 - 05.2016
  • Attend to player's enquiry in both English and Mandarin via call/email
  • Attend to player's feedback
  • Debug and feedback to technical department with regards to player's feedback
  • Assist with ad hoc duties assigned
  • Ensure high level of customer experience.

Catering Delivery Representative

Stamford Catering Sers Pte Ltd
01.2014 - 09.2014
  • Deliver buffet catering
  • Setting up of the buffet tables
  • Clearing and returning of the equipment
  • Assist with customer's complaint with the overall experience.
  • Improved customer satisfaction by providing timely and accurate deliveries of products to clients.
  • Enhanced efficiency in delivery processes through route optimization and strategic planning.

Education

Diploma in Logistic -

Fu Jian Sheng Da Yu Gong Mao Xue Xiao

Skills

  • Team Leadership and Motivation
  • Environmental Sustainability Practices
  • Conflict resolution techniques
  • Quality assurance standards
  • Driver Training and Development
  • Data Analysis Capabilities
  • Budget Planning and Execution
  • Time management mastery
  • Project management experience

Languages

English
Mandarin

Personal Information

  • Age: 37
  • Ethnicity: Chinese
  • Date of Birth: 07/06/1987

Timeline

Fleet Supervisor(Senior Associate)

Shopee Express PTE. LTD
10.2020 - 04.2024

Operations Supervisor

Sim Solutions Pte. Ltd
05.2018 - 09.2020

Traffic Controller

Red Mart Ltd
12.2016 - 01.2018

Gaming Operations Assistant

Eyou Technology Pte Ltd
10.2014 - 05.2016

Catering Delivery Representative

Stamford Catering Sers Pte Ltd
01.2014 - 09.2014

Diploma in Logistic -

Fu Jian Sheng Da Yu Gong Mao Xue Xiao

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