Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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YI FEI, CLAIRE TAN

Summary

Adaptable and organized administrative professional with experience ranging from retail to corporate support roles. Previous positions as an Administrator at The Bike Guys PTE LTD, Part-Time Secretary at SNS Power PTE LTD, and Part-Time Barista at Starbucks have honed strong organizational skills, effective communication, and a customer-focused approach. Known for effective multitasking and time management, this professional adeptly supports team operations through scheduling, prioritizing tasks, and managing resources in fast-paced environments. They excel at interacting with clients and customers, delivering attentive service while maintaining a high standard of professionalism at all times. Maintaining a detail-oriented mindset and collaborative attitude, they consistently uphold high standards of service and reliability in diverse work settings.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

THE BIKE GUYS PTE LTD
09.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Performed research to collect and record industry data.

Part-Time Secretary

SNS POWER PTE LTD
07.2022 - 09.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Part-Time Barista

Starbucks
02.2019 - 09.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Education

Bachelor of Science - International Business

University of Birmingham
Singapore Institution Of Management
11-2023

Associate of Science - International Business

Singapore Institution of Management
Singapoore
12-2020

No Degree - -

Temasek Secondary School
Singapore, Null, Singapore
09-2018

No Degree - -

St. Hilda's Primary School
Singapore
09-2014

Skills

  • Customer service
  • Data entry
  • Office administration
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Filing
  • Customer relations
  • Critical thinking
  • Strong problem solver
  • Documentation and recordkeeping
  • Scheduling
  • Scheduling and calendar management
  • Professional communication
  • Dedicated team player
  • Appointment scheduling
  • Recordkeeping
  • Data organization
  • Deadline oriented
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Relationship building
  • Data management
  • Prioritization
  • Writing reports

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Elementary (A2)
French
Beginner (A1)

Accomplishments

Captain of Temasek Secondary 2017 Handball Team

- B-Division Girls Interschool Handball Competition (Second Runner-Up)



U-22 Women's Handball National Team for HFS (2018-2022)

- SG vs Malaysia Friendly Tournament

- NHL SG Tournament (Second Runner-Up)

- Hokkaido Handball Exchange

- Annual SHOT competition (SG Host)

- IHF Indonesia Competition

Timeline

Administrative Assistant

THE BIKE GUYS PTE LTD
09.2023 - Current

Part-Time Secretary

SNS POWER PTE LTD
07.2022 - 09.2023

Part-Time Barista

Starbucks
02.2019 - 09.2021

Bachelor of Science - International Business

University of Birmingham

Associate of Science - International Business

Singapore Institution of Management

No Degree - -

Temasek Secondary School

No Degree - -

St. Hilda's Primary School

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YI FEI, CLAIRE TAN