Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Yi Cong Ong

Yi Cong Ong

Summary

A passionate individual that carries a steady source of motivation and passion. This led me to challenge myself daily in picking up new sets of skills that allow me to contribute and be of great benefit to both the company and my team members.

Meticulous Account Manager with a proven history of best-in-class expertise dedicated to increasing revenue. Committed to having satisfied clients and maintaining accurate account information. Trained in SalesForce and territory expansion practices.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Key Account Manager

Vallen Asia
04.2023 - 09.2024
  • Built and maintained strong client relationships to drive business growth.
  • Developed thorough understanding of key clients needs and requirements to prepare customized solutions.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Lead cost saving and productivity improvement projects to meet contractual obligations.
  • Accountable for planning and executing daily operation associated with the assigned customer accounts.

National Account Manager

FedEx Express
08.2019 - 04.2023
  • Discussing customer's supply chain with decision-makers and other appropriate customer representatives, analyzing customer needs, and implementing solutions.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Enhanced market penetration by conducting thorough competitive analysis and customer satisfaction surveys to identify entry points and requirements.
  • Coordinates and collaborate with internal teams, such as sales counterparts and other internal partners, to provide a seamless and outstanding customer experience.
  • Leverages new and existing technology tools. Takes initiatives to lead internal teams and demonstrate organization, discipline and adaptability.
  • Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
  • Improved profitability by developing pipelines using multiple sales penetration strategies.
  • Achieved average of 114% sales target in FY20.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.

Operation Controller

Singapore Airport Terminal Services, SATS
05.2018 - 08.2019
  • Supporting role to assist Duty Terminal Manager to oversee overall ground handling operations for all SATS‑handles airline at Changi Airport.
  • Work independently, closely monitoring above and below wing activities and ensure flights under my charge are dispatched on time.
  • Perform the role of duty manager in assisting duty terminal manager with manpower movement, rostering as well as resolving issues to ensure smooth operation in various aspects.
  • The system involves: ‑ AOCS / ACDM ‑ GOCM (ground operation control manager) ‑ SQ/MI Altea customer management ‑ SQ integrated flight watch system (IFWS) ‑ ACARS ‑ Involve in Flight allocation.

Flight Engineer / Dedicated Crew Chief

Republic Of Singapore Airforce
05.2018 - 08.2019
  • Involved in both first‑line operations/ flight ops and logistics roles.
  • Primary role: perform preflights, before‑flights and after‑flight inspections on the ground and assists the pilot with technical advice in flight.
  • Achieved 565 flying hours in the chinooks ‑ Competent in aircraft documentation/logbooks.
  • Deployed to United States (Dallas) for 2 years from MAY 15 to APRIL 17 and was exposed to various United States airport operations such as grand prairie airport.
  • Awarded RSAF safety award in 2016 (letter of commendation).
  • Hold a secondary appointment in training and publication. Ensuring all unit personnel reauthorizations and qualifications meet the desired training requirements.
  • Managed all systems and situations affecting the flight while preserving pax onboard comfort, safety and well being.
  • Involved in aircraft phase servicing.

Education

Bachelor of Science - Aviation Management

Royal Melbourne Institute of Technology University
10.2020

Diploma - Electronic and Computer Engineering

Ngee Ann Polytechnic
05.2011

Skills

  • Key Account Management
  • Customer Relationship Management
  • Forecasting Abilities
  • Sales Solutions
  • Strategic Account Planning
  • Client Relationship Building
  • Data-driven Decision Making

Certification

  • Effective Negotiation Skills, Management developement institute of Singapore (MDIS) - JUL23
  • Air Cargo Sales and Key Account Management, International Air Transportation Association (IATA) - MAR21.
  • E-Commerce Logistics, Wong Fong Academy - JUL21.
  • Digital Customer Experience Management, Wong Fong Academy - JUN21.
  • Working With Difficult People, Certificate of management development in programme - JUL17.
  • Building Your Emotional Intelligence, SkillPath - JAN17.
  • Tony Buzan Mind Mapping, Certificate of management development in programme - MAR15.

Additional Information

Available start date : 1st July 2025

Timeline

Key Account Manager

Vallen Asia
04.2023 - 09.2024

National Account Manager

FedEx Express
08.2019 - 04.2023

Operation Controller

Singapore Airport Terminal Services, SATS
05.2018 - 08.2019

Flight Engineer / Dedicated Crew Chief

Republic Of Singapore Airforce
05.2018 - 08.2019

Diploma - Electronic and Computer Engineering

Ngee Ann Polytechnic

Bachelor of Science - Aviation Management

Royal Melbourne Institute of Technology University

Similar Profiles

CREATE PROFILE
Yi Cong Ong