Yi Chuen Lim
Assistant Operations Manager
Singapore,Singapore
Summary
Results-driven logistics professional with 5 years of experience in freight forwarding and supply chain management. Proven ability to lead cross-functional teams, optimize processes, and drive operational efficiency. Seeking to leverage my skills and experience as an Assistant Operations Manager at a dynamic and forward-thinking company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Assistant Operations Manager
APC Asia Pacific Cargo (S) Pte Ltd
Singapore, Singapore
01.2021 - Current
- Led a team of logistics coordinators to achieve a 20% increase in on-time delivery rates
- Negotiated rates with carriers, resulting in a 15% reduction in transportation costs
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Evaluated suppliers to maintain cost controls and improve operations
- Developed and maintain operational guidelines for staff
Operations Officer
APC Asia Pacific Cargo (S) Pte Ltd
Singapore, Singapore
03.2017 - 12.2020
- Coordinated the movement of goods internationally, including arranging for transportation and customs clearance
- Assisted in the development of new business through marketing and sales efforts
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Conducted research to address shipping errors and packaging mistakes.
- Detected and enforced improvement opportunities in supply chain.
Logistics Executive
Raduga (S) Pte Ltd
Singapore, Singapore
03.2015 - 01.2017
- Maintained updated knowledge of functional technology and leveraged information to drive innovation.
- Analyzed processes and supply chain operational data to track trends, expectations and performance.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
- Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
Surveillance Officer
Genting Hong Kong Ltd
Singapore, Singapore
01.2013 - 01.2015
- Monitored casino floor and surrounding areas using CCTV and other surveillance equipment to identify and prevent security breaches
- Responded to incidents and emergencies, including coordinating with law enforcement and first responders as necessary
- Assisted in the investigation of thefts, assaults, and other security breaches
- Conducted risk assessments and developed plans to mitigate potential threats to the safety and security of guests and employees
- Trained and mentored new hires on surveillance operations and incident response procedures
Education
Bachelor of Arts - International Business
Sheffield Hallam University
United Kingdom 06.2012 - 10.2012
Advanced Diploma - Business Studies (International Business)
Tunku Abdul Rahman College
Malaysia 05.2010 - 05.2012
Diploma - Business Studies (International Business)
Tunku Abdul Rahman College
Malaysia 05.2008 - 05.2010
Skills
Cost analysis and savings
Accomplishments
- Achieved customer retention and loyalty by completing shipments with accuracy and efficiency.
Timeline
Assistant Operations Manager
APC Asia Pacific Cargo (S) Pte Ltd
01.2021 - Current
Operations Officer
APC Asia Pacific Cargo (S) Pte Ltd
03.2017 - 12.2020
Logistics Executive
Raduga (S) Pte Ltd
03.2015 - 01.2017
Surveillance Officer
Genting Hong Kong Ltd
01.2013 - 01.2015
Bachelor of Arts - International Business
Sheffield Hallam University
06.2012 - 10.2012
Advanced Diploma - Business Studies (International Business)
Tunku Abdul Rahman College
05.2010 - 05.2012
Diploma - Business Studies (International Business)
Tunku Abdul Rahman College
05.2008 - 05.2010
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