Yi Chuen Lim

• Lead and direct staff in daily activities to ensure smooth and efficient running of overall operations.

• Lead hiring, onboarding and training of new hires to fulfill business requirements.
• Address customer escalations timely and provide solutions.
• Build, motivate and coach operational team to ensure overall business objectives are met.
• Cost management, ensure timely and accurate billings are submitted monthly.
• Generate monthly performance data/reports, plan and manage the P&L for the respective account to ensure on time deliveries, responsible for meeting KPI targets.

• Led a team of logistics coordinators to achieve a 20% increase in on-time delivery rates
• Negotiated rates with carriers, resulting in a 15% reduction in transportation costs
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
• Evaluated suppliers to maintain cost controls and improve operations
• Developed and maintain operational guidelines for staff

• Coordinated the movement of goods internationally, including arranging for transportation and customs clearance
• Assisted in the development of new business through marketing and sales efforts
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
• Conducted research to address shipping errors and packaging mistakes.
• Detected and enforced improvement opportunities in supply chain.

• Maintained updated knowledge of functional technology and leveraged information to drive innovation.
• Analyzed processes and supply chain operational data to track trends, expectations and performance.
• Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
• Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..

• Monitored casino floor and surrounding areas using CCTV and other surveillance equipment to identify and prevent security breaches
• Responded to incidents and emergencies, including coordinating with law enforcement and first responders as necessary
• Assisted in the investigation of thefts, assaults, and other security breaches
• Conducted risk assessments and developed plans to mitigate potential threats to the safety and security of guests and employees
• Trained and mentored new hires on surveillance operations and incident response procedures