Yi Chen Woon
Summary
PERSONAL SUMMARY I am self-driven and have a passion for learning, this lead me on a journey across many responsibilities and industries. These experiences have empowered me, expanding my knowledge and honing my abilities to deal with a multitude of challenges. I look forward to every challenge that comes my way, as a self-motivated person, I see every obstacle as an opportunity for development.
Overview
6
6
years of professional experience
Work History
Senior Account Management Associate
Corsiva Lab
09.2022 - Current
- Set up, updated and closed customer accounts in computer system.
- Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
Maintained detailed documentation using Microsoft Excel, Click up and discord channels. - Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Organized and updated existing company project protocols for higher efficiency and reduced workloads
- Liaison with multiple departments and external vendors to coordinate project deliverables and suggest directions/strategies for projects
- Secured and negotiated contracts with high-value clients in collaboration with account managers.
Assistant Client Manager
FILTRQINGWA
03.2021 - 03.2022
- Collaborated with clients to promote brand (client’s) awareness to key audiences
- Prepared successful pitch decks for approval of ideas and follow-up with effectiveness review
- Managed existing client relationships, opportunities and establish long-term business growth
- Analysis of client’s and relevant industries’ performance
- Sourced and coordinated with local and international suppliers design/concept productions
- Collaborated on projects involving visual adaptations for marketing brand, creation of branding toolkits and guidelines for clientele
- Research projects and data collection through complex logic surveys with target population
- Running and facilitation of virtual events.
Cashier
Cold Storage
06.2020 - 07.2020
- Addressed customer concerns in accordance to store policies
- Customer service for assistance and promote store reward programs
- Learned restock and merchandise organization procedures
- Facilitated transactions
- Provided professional, knowledgeable and patient service, able to handle all customer requests.
Sales Executive
Singtel
09.2018 - 09.2019
- Managed customer-oriented services, profiles, contracts, disputes
- Handled all information professionally and in accordance with industry regulation such as PDPA
- Provided professional and knowledgeable after sales service.
Event Planner
PICO
09.2017 - 11.2017
- Simultaneously liaise with numerous contractors during event setup up phase
- Led my team to successfully setup venue for HPB step challenge within timeline at high traffic location CCK, AMK, TPY
- Facilitate smooth running of the event .
Education
Bachelor of Business Marketing - Marketing
RMIT University
Singapore01.2021
Skills
- Sourcing and outsourcing
- Liaising with partners
- Planning and execution of events, campaigns and projects
- Stakeholder relationship management
- Crisis handling
- Oversight of logistics
- TECHNICAL SKILLS
- Microsoft Office
- Qualtrics
- Gantt Chart
Languages
English
Timeline
Senior Account Management Associate
Corsiva Lab
09.2022 - Current
Assistant Client Manager
FILTRQINGWA
03.2021 - 03.2022
Cashier
Cold Storage
06.2020 - 07.2020
Sales Executive
Singtel
09.2018 - 09.2019
Event Planner
PICO
09.2017 - 11.2017
Bachelor of Business Marketing - Marketing
RMIT University
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