YEW KEAT LEE
Singapore
Summary
Dynamic professional with >20 years of experience in business development, project management, solutions consulting, and architecture within enterprise software, digital cloud solutions, IT, and network technology across diverse industries. Skilled in new business development, strategic account management, product evangelism, solutions development lifecycle, customer onboarding, and customer relationships management. Proven track record of consistent double-digit growth, expanding business by 2-5x times, achieving over 90% customer retention rate, and boosting sales engagements by 60%. With over 11 years of Presales experience, adept in all spectrums of Presales engagements, strategic sales/tender bids, Presales initiatives, and channels development. Extensive technical and hands-on delivery skills in project delivery, software/solutions/hardware implementations, and enablement trainings. Proficient in project management with a past record of 100% project on-time delivery using waterfall/agile/Scrum methodologies and tools like Jira, MS Project, Wrike. Recognized with multiple IMPACT recognitions and awards for exceptional work accountability, respect, and customer-centricity. Results-oriented and customer-focused with a strong passion for customer success. A commercial critical thinker who is meticulous with strong analytical problem-solving skills. A multitasking, adaptable, effective communicator who is independent, self-organized, and a team player with a quick and strong aptitude for learning. Adaptive with extensive international exposure and worked in fast-paced MNCs with cross-cultural global teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SENIOR PROJECT MANAGER
JIBE SINGAPORE PTE LTD
10.2023 - 04.2024
- Company Overview: A MARITIME ERP COMPANY
- Lead JIBE Maritime ERP implementation for maritime clients across APAC. Executed comprehensive project management strategies resulting in a 15% increase in delivery efficiency by effectively leveraging tools like Wrike to oversee timelines, budgets, and cross-departmental coordination for complex maritime ERP implementations.
- Achieved a 100% go-live full deployment of JIBE cloud-based ERP for Eastern Pacific Singapore (EPS) within a tight 2 months dateline. And oversaw the next-phase deployment for Sugahara Kisen (Japan) and PT Vektor (Indonesia).
- Managed all aspects of the project lifecycle, from initial project scope definition, blueprint creation, resource planning to change and risk management. Initiated project kick-off, led stand-up meetings, and ensured detailed documentation of meeting minutes.
- Steered weekly project status review, critical paths reporting with stakeholders. Ensure governance on quality, risks, change management plan, and track implementation status of define milestone and liaising with actions owners to manage any issue/delays.
- Managed critical incidents (via zendesk, Azure DevOp), facilitate follow-up actions plan with ticket owners and review weekly with customers.
Project Manager (Digital Solutions and Services for Life sciences/Lab & research)
VWR Singapore (Part of Avantor)
05.2019 - 03.2023
- Project lead and spearheaded the systematic development, sales, project implementations of Avantor’s cloud-based digital solutions (for Inventory, chemical and equipment management and services for life-science customers across APAC.
- Led 100% on-time project delivery for some of the top bio-tech/pharma companies (Novartis, J&J, Alcon, GSK, Intel, AbbVie, AstraZeneca).
- Achieved 2.5x times increased in Saas and service revenue in 3 years (fr. US$400K to $1.x Million) with double digits YoY growth, with 300% increase on customer base across APAC.
- Orchestrated all stages of project lifecycle, track key project milestones, reporting progress, issues, resource utilization, budget status to stakeholders and executives, ensure consistent strategies and expectations met.
- Conducted regular onboarding and thought process trainings for regional commercial team - Boosted sales engagement rate by 60%.
Account Manager, APAC (Enterprise Software | SaaS)
INFOR
03.2015 - 07.2018
- Infor provides ERP software for healthcare, services, public sector, manufacturing, distribution, and fashion/retail industries.
- Spearheaded INFOR Factory Track new business in APAC” A suite of cloud-based business applications Warehouse Mobility, shop floor, Time Track) for manufacturing automation within targeted industry.
- Generated an average 30% YoY increased in new SaaS license revenue streams for 3 years and ARR growth by 80%, by identifying and targeting untapped markets and clients across APAC.
- Led onboarding sales enablement training, resulting 50% increased in client engagements in the first year.
- Increased sales opportunity size by 30%, by upselling Infor cloud suites software and professional services.
- Cultivated new leads and upsell to expanded B2B accounts, managed sales cycles and tracked key metrics, fostered trusted relationships with customers, including senior executives, collaboration with cross-functional teams to ensure timely project delivery.
- Oversaw post-sales, mitigated risks to customer satisfaction, achieved an avg. 98% client retention over 3 years.
- Facilitated and organized webinars, business reviews, developed strategic sales programs in collaboration with commercial leaders and marketing to drive direct and channel business.
Lead Presales Consultant, Solution Architect
Honeywell (HSM Group)
04.2003 - 11.2014
- Directed and managed a team of Presales Consultants across ASEAN to oversee all presales and technical activities, including lead qualification, requirements analysis, RFP development, customized presentations, solution design, demonstrations, proof of concepts (POCs), value propositions, statements of work (SOW), budgets, pricing and proposals.
- Collaborated with sales, product management, and marketing leadership teams to develop targeted sales strategies and presales initiatives that accelerated business growth within both direct and channel partnership ecosystems in line with organizational objectives.
- Achieved significant business growth by increasing Honeywell revenue from $5M to over $80M within three years and expanding LXE business from $2M to $25M over eight years.
- Successfully deployed and implemented over 10K products and solutions across the region, resulting in more than $20M in product and service revenues.
- Established three strategic business alliances (Dematic, Autopack, ALC) that contributed an additional $5M-$10M in indirect revenue; localized products for key Asian markets such as China, Thailand, Korea, and Japan to enhance regional penetration.
- Spearheaded initiatives such as a Channel Accreditation Program that became a global benchmark model while achieving a 100% Partner Technical Certification rate; improved partner technical capabilities by at least 50% without additional staffing resources.
- Coached and lead team to develop 30+ sales collaterals and case studies to become the superior selling tool for Salesforce.
Lead Technical Support Engineer
Psion Teklogix Asia Pte Ltd
12.1999 - 03.2003
- Psion Teklogix a global provider in Industrial mobile and wireless data collection solutions
- Serve as the SME, support the regional sales and partners in delivery of technical
- Functional, and consulting expertise in development of Mobility, Wireless and network infrastructure design and solutions tailored to strategic business bids to achieve business bidding success.
- Support all RFP/RFI responds, write technical specifications to influence bidding.
- Lead all presales activities, including requirements gathering, create customer-tailored presentations, solutions demo, Poof-of-Concept, Value proposal, BOM, Costing, SOW.
- Oversaw and managed all stage of project activities, including perform site survey WLAN/LAN network design, create comprehensive design plan, proposal, implementation, test, commission to user acceptance.
- Managed Pre/Post sales technical escalations, performed root cause analysis, log issues, documents, prioritize and enact corrections. Resolved 90% customer incidents within 4 hours, without escalation to L2/3 tech support.
Education
Bachelor of Science - Computer Science
University of London By SIM
Singapore07-2002
Diploma - Electronics And Electrical Engineering
Ngee Ann Polytechnic
Singapore01-1991
Skills
- Business development, Strategic Account Planning, Project management (Waterfall Agile), Presales, Solutions Consulting, Customer relationship management, Technical Support, Customer Service
- Industry Experience: Life science Pharmaceutical Healthcare Industrial manufacturing Academic F&B Retails Supply chain & logistic Maritime, SeaPort and Intermodal Semi-con
- Software/tools: Microsoft outlook and Office suites, Camtasia, VMWare, Kubernetes (Docker)
- Project management: Agile/Scrum, JIRA, Wrike, MS project, Visio
- Proficient ERP: SAP, Salesforce, INFOR CRM
- Programming: Visual Studio, C/C#, Basic Java, XML, SQL, Zebra ZPL
- Enterprise Software: Infor Cloud Suite ERP (CSI, LN, M3, LX), BI, Analytic (Birst), CRM, ION, MES
- SaaS solutions for Lab: Inventory Management Chemical Management Equipment Management
- Supply chain management and Automation Solutions: WMS, SCM (Infor, SAP, Red Prairie, Manhattan) TMS MES Text-to-Speech WMS (Vo-Collect) TOS Container Terminal management (Navis, RBS, NGEN)
- IT Productivity and Network Technology: Wireless and Networking Technology (Cisco, Ruckus, Altai, Aruba, LXE) Proficient in Network equipment configuration, TCP IP protocols, wireless survey tool (Ekahus/Airmagnet), Network diagnostic (Wireshark)
- Enterprise Mobility 1D/2D Scanning Barcode Label Printing RFID Self-Checkout Kiosk Vending POS Biometric
Accomplishments
- Best Employee @Avantor 2019
- Awarded for project excellency in INTEL Dalian, Novartis, J&J, Alcon, Intel, AstraZeneca, AbbVie.
- Top Revenue Achiever@Infor 2018
- Top Solution Architect @Honeywell 2013
- Top Performer @ Honeywell 2012
- Outstanding Consultant @Honeywell 2005
Awards
Business Generation
Certification
- Agile Project Management PMI
- 2023
- Scrum Master PMI
- Six Sigma (Green Belt) Honeywell
- 2013
- Cisco CWNA Global Knowledge
- 2007
- Cisco CCNA Global Knowledge
- 2004
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
SENIOR PROJECT MANAGER
JIBE SINGAPORE PTE LTD
10.2023 - 04.2024
Project Manager (Digital Solutions and Services for Life sciences/Lab & research)
VWR Singapore (Part of Avantor)
05.2019 - 03.2023
Account Manager, APAC (Enterprise Software | SaaS)
INFOR
03.2015 - 07.2018
Lead Presales Consultant, Solution Architect
Honeywell (HSM Group)
04.2003 - 11.2014
Lead Technical Support Engineer
Psion Teklogix Asia Pte Ltd
12.1999 - 03.2003
Bachelor of Science - Computer Science
University of London By SIM
Diploma - Electronics And Electrical Engineering
Ngee Ann Polytechnic
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