Yew Chuan Neo
Summary
Seasoned Desktop Engineer with 5-6 years of experience working with various software. Distinguished understanding of operating system maintenance and installations with talent for multitasking and hardware repair. Committed to thorough client education and software understanding.
Overview
9
9
years of professional experience
Work History
Desktop Engineer
NEC
9 King George's Ave, Singapore 208581
01.2019 - 01.2024
- Enhanced system performance by optimizing desktop configurations and implementing software updates.
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Streamlined deployment of new workstations by creating standardized images and automated installations.
- Improved end-user satisfaction with efficient troubleshooting and timely resolution of hardware and software issues.
- Collaborated with IT team to design, implement, and maintain secure network infrastructure for optimal desktop performance.
- Assisted in the migration of company-wide systems to a virtualized environment, resulting in reduced downtime and increased productivity.
- Developed customized desktop solutions to meet unique business requirements, enhancing overall workflow efficiency.
- Provided technical support during company-wide events, ensuring seamless connectivity and presentation capabilities for all participants.
NCS
06.2018 - 12.2018
- Enhanced system performance by optimizing desktop configurations and implementing software updates.
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Streamlined deployment of new workstations by creating standardized images and automated installations.
- Improved end-user satisfaction with efficient troubleshooting and timely resolution of hardware and software issues.
- Collaborated with IT team to design, implement, and maintain secure network infrastructure for optimal desktop performance.
- Assisted in the migration of company-wide systems to a virtualized environment, resulting in reduced downtime and increased productivity.
- Developed customized desktop solutions to meet unique business requirements, enhancing overall workflow efficiency.
ITE intern attachment (under NCS at PAHQ)
06.2015 - 12.2015
Education
Diploma in Network Defense and Forensic Countermeasures -
PSB Academy
6 Raffles Blvd, #03 - 200, Singapore 03959412.2023
Diploma in Network Defence And Forensic Countermea -
PSB Academy
6 Raffles Blvd, #03 - 200, Singapore 03959412.2023
Certificate in InfoComm Technology -
01.2023
Nitec in info-communication technology (networking & system administration) -
ITE College East
12.2015
Skills
- Hardware and Software Installation
- Programming
- Data Security
- Hardware Repair
- Incident Management
- Problem Solving
- Software Installation
- Data Backup and Recovery
- System Administration
- Advanced Troubleshooting
- Printer Support
- Remote Desktop Management
Academic Results
- PSB Academy, Effective Communication, B+, Secure Computer User, A, Academic Reading and Writing 1, Pass, Foundation Mathematics, A, Design Thinking, C+
- ITE College East, IT ESSENTIALS AND PC SUPPORT, B, INTERNET FUNDAMENTAL AND APPLICATIONS, B, PERSONAL AND PROFESSIONAL DEVELOPMENT, D, ENTREPRENEURSHIP, P, NETWORK ESSENTIALS, B, SERVER ESSENTIALS, C, ENTREPRENEURSHIP. YOUTH ENTERPRISE, S, SPORTS AND WELLNESS, S, INFOCOMM PROJECT, B, INTERNET WORKING TECHNOLOGY, C, SOFTWARE APPLICATIONS ESSENTIALS, B, SERVER ADMINISTRATION, C, PERSONAL AND PROFESSIONAL DEVELOPMENT ||, B, SPORTS AND WELLNESS ||, S
Personal Particulars
Neo Yew Chuan, Singaporean, Male, 903 Tampines Ave 4, 520903, 85331676, 6786 0608, yewchuan95@hotmail.com
Languages
English
Chinese (Mandarin)
Timeline
Desktop Engineer
NEC
01.2019 - 01.2024
NCS
06.2018 - 12.2018
ITE intern attachment (under NCS at PAHQ)
06.2015 - 12.2015
Diploma in Network Defense and Forensic Countermeasures -
PSB Academy
Diploma in Network Defence And Forensic Countermea -
PSB Academy
Certificate in InfoComm Technology -
Nitec in info-communication technology (networking & system administration) -
ITE College East