YEW HUI EN
Summary
Proven leader in kitchen and customer service management, adept at inventory control and operations management. At BBQ Station Pte Ltd, enhanced team efficiency and reduced food waste significantly. Skilled in staff training and problem-solving, ensuring high standards of food presentation and customer satisfaction. Achieves operational excellence by leveraging hard and soft skills to meet and exceed employer expectations.
Overview
6
6
years of professional experience
Work History
CENTREL KITCHEN SUPERVISOR
BBQ STATION PTE LTD
01.2022 - Current
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Reduced invoice errors with thorough data entry and verification procedures.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Customer Service Officer
TLT MART TRADING
06.2021 - 01.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
Person in Charge
HUANG FEI ENTERPRISE
01.2020 - 05.2021
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Evaluated employee performance and coached and trained to improve weak areas.
- Checked and tested foods to verify quality and temperature.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Commis Chef
HOEL JEN PUTERI HABOUR
05.2018 - 01.2020
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Maintained well-organized mise en place to keep work consistent.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Seasoned and marinated cuts of meat, poultry and fish.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
- Prepped daily menu items to quickly deliver upon request.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
Education
Culinary Arts
AMBITIOUS ACEDEMY
KUANTANJOHOR BAHRU10.2019
No Degree -
SMK AIR PUTIH
KUANTAN12.2017
Skills
- Inventory Control
- Operations Management
- Food presentation
- Staff Training
- Food Preparation
- Recipe creation
- Ordering Supplies
- Kitchen Management
- Worker Training
- Operational Reporting
- Supplies Purchasing
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
CENTREL KITCHEN SUPERVISOR
BBQ STATION PTE LTD
01.2022 - Current
Customer Service Officer
TLT MART TRADING
06.2021 - 01.2022
Person in Charge
HUANG FEI ENTERPRISE
01.2020 - 05.2021
Commis Chef
HOEL JEN PUTERI HABOUR
05.2018 - 01.2020
Culinary Arts
AMBITIOUS ACEDEMY
No Degree -
SMK AIR PUTIH
Similar Profiles
Keisha ScottKeisha Scott
Customer Service Cashier at The Bbq Station & CateringCustomer Service Cashier at The Bbq Station & Catering
William GoekingWilliam Goeking
Filling Station BBQ Manager at Filling Station BBQFilling Station BBQ Manager at Filling Station BBQ
Andrew SubrataAndrew Subrata
Retail Executive at Cookaburra BBQ Pte LtdRetail Executive at Cookaburra BBQ Pte Ltd