Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Yew Choon Hoong

Yew Choon Hoong

Summary

Dynamic Operations Manager with a proven track record at Evershine Food Supplier Pte Ltd, excelling in team leadership and performance monitoring. Enhanced employee accountability and reduced turnover through innovative programs. Skilled in inventory management and conflict resolution, driving operational efficiency and fostering a culture of continuous improvement.

Overview

17
17
years of professional experience

Work History

Operations Manager

Evershine Food Supplier Pte Ltd
01.2015 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Call Center Representative

TeleDirect
06.2012 - 11.2014
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Restaurant Manager

The Soup Spoon
01.2008 - 11.2012
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Education

High School Diploma -

SMK TAMAN DESA KUALA LUMPUR
Malaysia
12-2007

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Inventory management
  • Performance monitoring
  • Staff development
  • Workflow optimization
  • Client relationships
  • Inventory control
  • Workforce management
  • Warehouse operations

Timeline

Operations Manager

Evershine Food Supplier Pte Ltd
01.2015 - Current

Call Center Representative

TeleDirect
06.2012 - 11.2014

Restaurant Manager

The Soup Spoon
01.2008 - 11.2012

High School Diploma -

SMK TAMAN DESA KUALA LUMPUR

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Yew Choon Hoong