Yesotha A/P Lingam @ Sundran Lingam

I am aiming to contribute to the growth and to the development of your prestigious company by sharing my internationally gained knowledge and experience with all team members achieving highest level of guest satisfaction paired with company’s profitability. To settle long- term in a new challenging work environment with the future goal of developing my career path. Experienced for obtain Customers Service Supervisor position requiring communication, organization and problem solving skills.

• Excellent Service Awards – SILVER AWARDS, 2010, Restaurants Association of Singapore
• Excellent Service Awards – GOLD AWARDS, 2011, Restaurants Association of Singapore
• Excellent Service Awards – GOLD AWARDS, 2012, Restaurants Association of Singapore
• Excellent Service Awards – GOLD AWARDS, 2017, Restaurants Association of Singapore

• 18th years’ experience in Hospitality Industries
• Senior manager knows how to manage a large team up to 100 employees
• Assisting the General Manager in administrating and managing the Restaurant.
• Leading & Developing new comes according to the needs of the organization.
• Confident in problem solving & decision making
• Highly committed to P&L analysis and results
• Increase the efficiency of employee to meet the needs of the customers.
• Provide the customers with safety and security.
• Planned the systematic strategies for better marketing.
• Supervised all marketing operations
• Hosting event and promotions
• Support sales objectives by influencing growers to purchase product
• Sales promoter
• Handling inbound & outbound calls
• Attending customers enquiries
• Handling customers feedbacks

• Certificate in Kursus Pembantu Tadbir Sistem Maklumat, 2002, Titi Sinaran Akedemik Sdn Bhd
• Diploma in Computer Studies, 2005, Institute Intra U Skill
• Certificate in Food & Beverages Safety and Hygiene and Procedure, 2009, Singapore Workforce Skills Qualifications
• Prepare soft serve Products, 2009, Singapore Workforce Skills Qualifications
• Certificate in Basic Shift Management Courses, 2010, Macdonald’s Corporation
• Certificate in Advance Shift Management Courses, 2010, Macdonald’s Corporation
• Diploma In Effective Management Practices Courses, 2011
• Certificate In Equipment Calibration Course, 2014
• Diploma In Restaurant Leadership Practices, 2017, Macdonald’s Corporation
• Diploma in Hospitality Management, 2021

• Inventory Planning
• Payroll
• Supplier/ vendor Management
• Pos systems
• Efficient Improvement
• Workforce Scheduling
• Labor Relations & Efficiency
• Organization & Time Management
• Restaurant Infrastructure
• Servesafe Lead Certified
• Progress Meetings

• Available: Anytime
• Age: 38
• Ethnicity: Indian
• Date of Birth: 06/22/86
• Gender: Female
• Nationality: Malaysian
• Driving License: B2-D
• Marital Status: Married
• Religion: Hindu