YeowYang Teo

Professional Experience

Hair Technician and Receptionist

Salon 5, Singapore — 2022–2025

Client Consultation & Service Delivery:

Engaged with clients to understand their hair care needs, providing personalized recommendations for services and products,

Performed hands-on hair treatments, including rebonding, coloring, and highlighting, ensuring high-quality results and client satisfaction.

Front Desk & Administrative Support:

Assisted at the reception by scheduling appointments, managing client inquiries, and processing payments.

Answered a high volume of calls, addressing client queries and providing information on services, demonstrating strong multitasking abilities.

Customer Service Excellence:

Strived to exceed client expectations by delivering exceptional service.

Took proactive measures to ensure clients' comfort and satisfaction, including offering refreshments and personalized attention during their visits.

Team Collaboration & Operational Support:

Collaborated effectively with directors and team members, assisting with various tasks during peak hours to maintain smooth salon operations.

Maintained cleanliness and organization of the salon, ensuring adherence to health and safety standards.

Product Promotion & Sales:

Provided clients with information on suitable hair care products, leading to a monthly sales target.

Demonstrated product usage during client visits, enhancing their understanding and encouraging repeat purchases.

Professional Experience

Hair Assistant

Yoon Salon, Singapore — 2020-2022

Provided personalized consultations by attentively listening to clients' needs and recommending suitable services and products, enhancing customer satisfaction.

Assisted at the front desk by efficiently booking appointments, managing client inquiries, and processing payments, ensuring smooth salon operations.

Delivered exceptional customer service, consistently exceeding client expectations and fostering a loyal clientele.

Demonstrated a strong willingness to go the extra mile to ensure client satisfaction, contributing to a positive salon reputation.

Effectively handled a high volume of calls, addressing customer queries and scheduling appointments, showcasing excellent multitasking skills.

Collaborated seamlessly with team members, maintaining a harmonious work environment and supporting daily operational tasks.

Promoted and sold salon products, achieving sales targets and contributing to the salon's revenue growth.

Maintained a clean and organized salon environment, adhering to health and safety standards, and ensuring a welcoming atmosphere for clients.

This role significantly enhanced my customer service skills, deepened my understanding of salon operations, and reinforced the importance of teamwork in a dynamic environment.

Professional Experience

Hair Assistant

Shunji Matsuo Hair Salon, Singapore — 2013–2014 -2016-2020

Assisted senior stylists in delivering high-quality hair services, ensuring client satisfaction and retention.

Managed front desk operations, including greeting clients, scheduling appointments, and handling phone inquiries, contributing to a seamless salon experience.

Promoted and sold salon products, achieving monthly sales targets and enhancing revenue.

Maintained a clean and organized salon environment, adhering to health and safety standards.

Demonstrated exceptional multitasking abilities by efficiently balancing client assistance, administrative tasks, and sales responsibilities.

Collaborated effectively with team members to ensure smooth daily operations and a positive work atmosphere.

This role honed my customer service skills, deepened my understanding of salon operations, and reinforced the importance of teamwork in a fast-paced environment.