Yeow Jun Xuan Hazel
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Coffee Barista
Tiong Hoe Specialty Coffee
09.2022 - Current
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Trained new team members on proper brewing techniques, equipment maintenance, and customer service standards.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
Retail Intern
Massimo Dutti
11.2022 - 02.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Boosted customer satisfaction by providing attentive and knowledgeable assistance during their shopping experience.
- Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
- Assisted in inventory management, ensuring accurate counts and timely replenishment of merchandise.
- Used in-store system to locate inventory and place special orders for customers.
Coffee Barista
Starbucks
11.2019 - 10.2022
- Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
Coffee Barista
Jewel Coffee
03.2019 - 04.2020
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
- Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Retail Sales Associate
Mark & Spencer
10.2016 - 09.2017
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Service Crew Member
McDonald's
03.2015 - 02.2016
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Diploma - Business Management
Nanyang Polytechnic
180 Ang Mo Kio Ave 8, Singapore 56983005.2023
Higher NITEC - Retail And Online Business
ITE College Central
2 Ang Mo Kio Dr, Singapore 56772006.2020
NITEC - Retail Services
ITE College Central
2 Ang Mo Kio Dr, Singapore 56772002.2019
GCE N(A) Level -
North Vista Secondary School
11 Rivervale Link, Singapore 54508112.2016
PSLE -
Compassvale Primary School
51 Compassvale Cres, Singapore 545083Skills
- Interpersonal skills
- Team Player
- Teamwork and Collaboration
- Adaptability and flexibility
- Reliable and Dependable
- Stress management
- Time management
- Attention to detail
- Organizational skills
- Customer service
Accomplishments
- 1st Place in Aljunied GRC & Hougang CSN 3X3 Basketball 2023
- 3rd Place in SMU 3X3 Basketball Competition 2022
- Gold in ITE Sports Council (ITESC) Women's Open Basketball 2019
- Bronze in ITE College Central 3on3 Girls 2019
- Bronze in ITE Sports Council (ITESC) Women's Open Basketball 2018
- Bronze in ITE College Central 3on3 Girls 2018
- 2nd Runner Up in ActiveSG Basketball 5on5 Youth 2018
- Bronze in ITE Sports Council (ITESC) Women's Open Basketball 2017
Certification
- Edusave EAGLES Award (Basketball)
- Edusave Certificate of Academic Achievement 2020
- Edusave Merit Bursary 2020
- ITE College Central Director's List 2018
- ITE College Central Director's List 2017
- Edusave Merit Bursary 2017
- Edusave Character Award 2017
- Edusave Certificate of Academic Achievement 2017
- Outstanding Leadership Award 2016
- Edusave EAGLES Award (Symphonic Band)
HOBBIES
My main hobby is playing Basketball. During my free time, I like to head down to the basketball court near my neighborhood or ask out a few friends to play some games together. Basketball is always my go-to option to pump myself up and has played a huge part in my life.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Retail Intern
Massimo Dutti
11.2022 - 02.2023
Coffee Barista
Tiong Hoe Specialty Coffee
09.2022 - Current
Coffee Barista
Starbucks
11.2019 - 10.2022
Coffee Barista
Jewel Coffee
03.2019 - 04.2020
Retail Sales Associate
Mark & Spencer
10.2016 - 09.2017
Service Crew Member
McDonald's
03.2015 - 02.2016
Diploma - Business Management
Nanyang Polytechnic
Higher NITEC - Retail And Online Business
ITE College Central
NITEC - Retail Services
ITE College Central
GCE N(A) Level -
North Vista Secondary School
PSLE -
Compassvale Primary School
- Edusave EAGLES Award (Basketball)
- Edusave Certificate of Academic Achievement 2020
- Edusave Merit Bursary 2020
- ITE College Central Director's List 2018
- ITE College Central Director's List 2017
- Edusave Merit Bursary 2017
- Edusave Character Award 2017
- Edusave Certificate of Academic Achievement 2017
- Outstanding Leadership Award 2016
- Edusave EAGLES Award (Symphonic Band)
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