Yeow Jia Jun Evelyn
Summary
Knowledgeable and dedicated professional with extensive experience in Insurance and reinsurance industry. Current specialization is in Health product development and reinsurance placement for the SAP and LATAM region. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and internal stakeholders.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager, New Business Product Development & Management
AXA Life and Health Reinsurance Solutions
08.2020 - Current
- Underwrite and refer Health and CI lump sum reinsurance opportunity from LATAM, SAP, NAC, MECA from cedents to AXA Group’s reinsurance function
- Coordinate workflow and consolidate outstanding items required from internal (Business Development Managers, Claims Processes, Underwriting processes) and external stakeholders (Insurance partner, Brokers) to obtain information required for referral to reinsurers
- Develop Individual and Group Health Insurance for insurers across the globe, allowing partners to launch new health product with minimum resources from their end
- Product development includes developing Table of Benefits (TOB) and policy wordings and guideline that are aligned with local regulator requirement
- Conduct product benchmarking against local competitor to ensure that product is saleable and relevant in the local market
- Developed New Business product central data base from scratch; which include competitors products, regulatory guidelines and past referral to reinsurers. This enabled a more efficient referral and quotation process as experience can be drawn from past opportunities
- Drafted audit response paper and implemented comprehensive filing system for New Product Development Approval.
Business Support Senior Executive
Infinitum Financial Advisory
08.2019 - 07.2020
- Review MAS and insurer’s submission requirements and implement Standard Operating Procedures (SOP) for firm’s financial advisors case submission
- Trained team on new workflow implementation and ensured that it is being adhered to.
- Handle escalations from team and financial advisors regarding disputes on insurance application submissions
- Manage and review financial advisors onboarding and offboarding process on MASNET
- Conduct induction training for new financial advisors and ensured that all CPD attendance are updated timely and accurately.
Customer Service and Operations Executive (General Insurance)
Aviva Ltd
03.2014 - 07.2019
- Manages 3 different common mailbox relating to different lines of general insurance product
- Accurately processed policy issuance, endorsements, registration of agent’s access and payment to vendors for campaign redemption
- Process on average of 400 transactions per months within turnaround time of 3 working days
- Main point of contact for Corporate Travel product and provide end-to-end support from sales to account servicing
- Supported an average of 15% growth in sales year on year
- Implemented paperless policy documents and automated premium chaser Corporate Travel clients, and thus increasing efficiency in premium collection
- Facilitated the set-up of operational processes for distribution of Commercial Products ( Ie, Property All Risk, Public Liability and WICA)
- Drafted Standard Operating Procedure and document all critical correspondence and procedure for information sharing and Audit purposes Proxy for Department Manager and handled escalations from the operation team and contact centre in his absence.
Service Quality Manager
AIA Pte Ltd
06.2013 - 03.2014
- Handling complaints escalated from different sources such as MAS, CEO Office and various department
- Classified, summarized and assign all incoming complaints to team members
- At the same time, provided preliminary insights to team members on the cases during assignments.
Underwriting Assistant (Financial Lines-D&O, Public Liability)
AIG Pte Ltd
12.2012 - 06.2013
- Providing administration support such as bookings of Financial Insurance, Multi National accounts to ensure timely recognition of production and issuance of policies
Customer Care Executive
Aviva Ltd
07.2010 - 12.2012
- Handled high volume of inbound call enquiries from Financial Advisors, bancassurance and customers on Life and Health product and claims
- Managed to handle 20% above required KPI and was constantly the TOP 3 performer in the department based on call volume
- Involved in system thinking process enhancements to increase the efficiency of processes between departments
Education
Bachelor of Science (Accounting and Finance) -
University of London (SIM)
08.2010
Skills
- Reinsurance brokering
- Customer Relationship Management (CRM)
- Project management abilities
- Documentation And Reporting
Certification
- M9
- HI
- M5
- CGI
- PGI
- BCP
- CRI (Certification of Reinsurance)
Timeline
Assistant Manager, New Business Product Development & Management
AXA Life and Health Reinsurance Solutions
08.2020 - Current
Business Support Senior Executive
Infinitum Financial Advisory
08.2019 - 07.2020
Customer Service and Operations Executive (General Insurance)
Aviva Ltd
03.2014 - 07.2019
Service Quality Manager
AIA Pte Ltd
06.2013 - 03.2014
Underwriting Assistant (Financial Lines-D&O, Public Liability)
AIG Pte Ltd
12.2012 - 06.2013
Customer Care Executive
Aviva Ltd
07.2010 - 12.2012
Bachelor of Science (Accounting and Finance) -
University of London (SIM)
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