Knowledgeable and dedicated professional with extensive experience in Insurance and reinsurance industry. Current specialization is in Health product development and reinsurance placement for the SAP and LATAM region. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and internal stakeholders.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager, New Business Product Development & Management
AXA Life and Health Reinsurance Solutions
08.2020 - Current
Underwrite and refer Health and CI lump sum reinsurance opportunity from LATAM, SAP, NAC, MECA from cedents to AXA Group’s reinsurance function
Coordinate workflow and consolidate outstanding items required from internal (Business Development Managers, Claims Processes, Underwriting processes) and external stakeholders (Insurance partner, Brokers) to obtain information required for referral to reinsurers
Develop Individual and Group Health Insurance for insurers across the globe, allowing partners to launch new health product with minimum resources from their end
Product development includes developing Table of Benefits (TOB) and policy wordings and guideline that are aligned with local regulator requirement
Conduct product benchmarking against local competitor to ensure that product is saleable and relevant in the local market
Developed New Business product central data base from scratch; which include competitors products, regulatory guidelines and past referral to reinsurers. This enabled a more efficient referral and quotation process as experience can be drawn from past opportunities
Drafted audit response paper and implemented comprehensive filing system for New Product Development Approval.
Business Support Senior Executive
Infinitum Financial Advisory
08.2019 - 07.2020
Review MAS and insurer’s submission requirements and implement Standard Operating Procedures (SOP) for firm’s financial advisors case submission
Trained team on new workflow implementation and ensured that it is being adhered to.
Handle escalations from team and financial advisors regarding disputes on insurance application submissions
Manage and review financial advisors onboarding and offboarding process on MASNET
Conduct induction training for new financial advisors and ensured that all CPD attendance are updated timely and accurately.
Customer Service and Operations Executive (General Insurance)
Aviva Ltd
03.2014 - 07.2019
Manages 3 different common mailbox relating to different lines of general insurance product
Accurately processed policy issuance, endorsements, registration of agent’s access and payment to vendors for campaign redemption
Process on average of 400 transactions per months within turnaround time of 3 working days
Main point of contact for Corporate Travel product and provide end-to-end support from sales to account servicing
Supported an average of 15% growth in sales year on year
Implemented paperless policy documents and automated premium chaser Corporate Travel clients, and thus increasing efficiency in premium collection
Facilitated the set-up of operational processes for distribution of Commercial Products ( Ie, Property All Risk, Public Liability and WICA)
Drafted Standard Operating Procedure and document all critical correspondence and procedure for information sharing and Audit purposes Proxy for Department Manager and handled escalations from the operation team and contact centre in his absence.
Service Quality Manager
AIA Pte Ltd
06.2013 - 03.2014
Handling complaints escalated from different sources such as MAS, CEO Office and various department
Classified, summarized and assign all incoming complaints to team members
At the same time, provided preliminary insights to team members on the cases during assignments.
Underwriting Assistant (Financial Lines-D&O, Public Liability)
AIG Pte Ltd
12.2012 - 06.2013
Providing administration support such as bookings of Financial Insurance, Multi National accounts to ensure timely recognition of production and issuance of policies
Customer Care Executive
Aviva Ltd
07.2010 - 12.2012
Handled high volume of inbound call enquiries from Financial Advisors, bancassurance and customers on Life and Health product and claims
Managed to handle 20% above required KPI and was constantly the TOP 3 performer in the department based on call volume
Involved in system thinking process enhancements to increase the efficiency of processes between departments
Education
Bachelor of Science (Accounting and Finance) -
University of London (SIM)
08.2010
Skills
Reinsurance brokering
Customer Relationship Management (CRM)
Project management abilities
Documentation And Reporting
Certification
M9
HI
M5
CGI
PGI
BCP
CRI (Certification of Reinsurance)
Timeline
Assistant Manager, New Business Product Development & Management
AXA Life and Health Reinsurance Solutions
08.2020 - Current
Business Support Senior Executive
Infinitum Financial Advisory
08.2019 - 07.2020
Customer Service and Operations Executive (General Insurance)
Aviva Ltd
03.2014 - 07.2019
Service Quality Manager
AIA Pte Ltd
06.2013 - 03.2014
Underwriting Assistant (Financial Lines-D&O, Public Liability)
Senior Business Analyst – Intelligent Automation at AXA XL Insurance and ReinsuranceSenior Business Analyst – Intelligent Automation at AXA XL Insurance and Reinsurance
Analyst in Credit Control and Premium Accounting at AXA XL (Insurance and Reinsurance)Analyst in Credit Control and Premium Accounting at AXA XL (Insurance and Reinsurance)
Environmental Risk Consultant Co-Op at AXA XL: Global Commercial Insurance and ReinsuranceEnvironmental Risk Consultant Co-Op at AXA XL: Global Commercial Insurance and Reinsurance
Deputy Manager - Product Management, & Business development at Jubilant Ingrevia Ltd.Deputy Manager - Product Management, & Business development at Jubilant Ingrevia Ltd.
Designed, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security AdministrationDesigned, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security Administration