YEOW WAN YING

• Coordinate and Monitor Shipments

- Ensure timely and accurate execution of shipments by coordinating with internal teams, suppliers, shipping lines, and freight forwarders.

• Prepare Shipping Documentation

- Prepare and validate full sets of shipping documents, including invoices, packing lists, certificates of origin, insurance certificate, and bills of lading.

- Knowledge of printing Original Bills of Lading (OBL)

- Handle preparation and submission of bank documents (e.g.,DP, ).

• Communication & Follow-Up

- Coordinate with customers for shipping document amendments, such as BL corrections, and submit revised documents to the shipping line for reissuance.

- Maintain clear and effective communication with suppliers, carriers, and customers to provide shipment updates and resolve any issues promptly.

• Documentation Management

- Maintain well-organized records of all shipping transactions for traceability, audit, and reporting purposes.

• Problem Solving & Issue Resolution

- Investigate and resolve issues related to shipment delays, missing or incorrect documents.

- Coordinate with shipping lines or forwarders on matters such as free time extension, demurrage/detention, or damage claims.

• Courier & Administrative Tasks

- Open and process incoming courier packages.

- Arrange dispatch of outbound documents via DHL

• Proficient in using BSM and SAP systems for shipment tracking, documentation, and data entry.

• Proficient in using Microsoft Office

• Monitor new student application and process the application progress in a timely manner.
• Sending professional emails in responding to customers' queries and handling financial counseling.
• Arrange assessments for students and prepare all legal documents before successfully enrolling the student by verifying private information gathered are valid and tied to the right students.
• Liaising with Financial Department in preparing the invoices before sending out for payment and verifying the right amount has been paid.
• Proficient in Microsoft Office

• Amazing team work and multitasking skills within a procedure based clinic
• Providing reliable customer service throughout the patient journey by ensuring them the right possible care is given and right amount of fees to be paid for services done within the consultation.
• Follow ups with patients' appointments via phone calls or face to face
• Assisting doctors in clinical procedures