YEONG WOO CHOON, ALEX
Summary
Dynamic professional with extensive experience at SUPER TRAVELS PTE LTD, excelling in customer service and team leadership. Proven track record in exceeding sales targets and enhancing client satisfaction through effective problem-solving and staff development. Skilled in retail operations and employee scheduling, fostering a motivated and high-performing team environment. Extensive product knowledge in relation to European countries and America
Overview
11
11
years of professional experience
Work History
Assistant Manager
SUPER TRAVELS PTE LTD
10.2017 - 04.2025
- Covers all basic job scope of a tour consultant ie: sales and tour leading
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Tour Consultant
SUPER TRAVELS PTE LTD
03.2014 - 09.2017
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
- Exceeded monthly sales targets consistently by employing persuasive selling techniques coupled with extensive product expertise.
- Lead tours in most of European countries, America and Asia
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Education
GENERAL
SECONDARY SCHOOL
Singapore12-1987
Skills
- Customer service & Relation
- Team leadership
- Decision-making, Problem-solving
- Time management
- Team motivation, Staff training, development and Supervision
- Task delegation
- Conflict resolution
- Retail operations
- Employee scheduling
- Sales strategies
Timeline
Assistant Manager
SUPER TRAVELS PTE LTD
10.2017 - 04.2025
Tour Consultant
SUPER TRAVELS PTE LTD
03.2014 - 09.2017
GENERAL
SECONDARY SCHOOL
Similar Profiles
KANIMOZHI R.KANIMOZHI R.
SENIOR AIR TICKET MANGER at M/s THANJAI TOURS AND TRAVELS PTE LTD SINGAPORESENIOR AIR TICKET MANGER at M/s THANJAI TOURS AND TRAVELS PTE LTD SINGAPORE
Ankesh SinghAnkesh Singh
Director at Asian Classic Travels Pte. Ltd., A DMC of SingaporeDirector at Asian Classic Travels Pte. Ltd., A DMC of Singapore
Lee JieLee Jie
PLC Programmer at Super Components (SG) Pte LtdPLC Programmer at Super Components (SG) Pte Ltd
Jailin CampbellJailin Campbell
Assistant Manager at C&c foodsAssistant Manager at C&c foods
Giovanna RiveraGiovanna Rivera
Assistant Manager at Claire's StoresAssistant Manager at Claire's Stores