YEONG SAU FUN
Singapore
Summary
Experienced and dedicated banking professional with over 15 years of industry experience and 8+ years as an Assistant Relationship Manager with Citibank Singapore. Proven track record in supporting high-net-worth clients, ensuring compliance with regulatory requirements, and delivering seamless banking and investment services. Seeking to leverage my expertise in relationship management, compliance, and client onboarding to contribute effectively to a dynamic financial institution..
Overview
21
21
years of professional experience
Work History
Assistant Relationship Manager
CITIBANK SINGAPORE LIMITED (IPB)
01.2017 - 06.2025
- Provide high-touch support to Relationship Managers (RMs) serving high-net-worth clients.
- Support two Vice Presidents (VPs) and one Associate Vice President (AVP) RM in delivering exceptional client service.
- First point of contact for client inquiries, fund transfers, and payment instructions.
- Facilitate account opening, closure, and account maintenance.
- Ensure compliance with regulatory requirements in investment processing.
- Assess client loan applications, ensuring risk management protocols are met.
Service Manager, Branch Operations Officer – Wealth Banking
UNITED OVERSEAS BANK (UOB)
06.2006 - 01.2017
- Managed service operations for Wealth Banking clients (AUM > SGD 100,000).
- Advised clients on banking products, loan options, and classified them based on risk jurisdiction.
- Ensured adherence to AML, CTF, CDD, and KYC policies, including suspicious transaction reporting.
- Assisted in credit risk evaluations and loan application assessments.
- Supervised a team of 10 tellers and ensured seamless daily operations.
- Perform and confirm trade execution with clients.
- Perform and confirm new TD placements and renewals with clients.
- Managed corporate and personal account openings while maintaining compliance.
- Processed personal and business loan applications while ensuring risk controls were in place.
Admin Executive
LS TECHNOLOGY, MALAYSIA
01.2004 - 05.2006
- Handled administrative tasks including invoice generation, delivery orders, and consignment processing.
- Scheduled appointments for outlet managers and respond to customer inquiries.
Education
Diploma - Banking and Finance
Singapore Human Resources Institute
11.2010
Certificate - Financial Services
Singapore Human Resources Institute
11.2008
Sijil Tinggi Pelajaran Malaysia (STPM) - undefined
12.2003
Skills
- High-Net-Worth Client Relationship Management
- Client Onboarding & Investment Servicing
- Regulatory Compliance (AML, KYC, CDD, STR)
- Risk Profiling & Transaction Monitoring
- Banking Platforms: AS400, Eclipse, I-Branch, Siebel CRM, DocuSign
- Compliance Tools: NESS, SRL, Dow Jones Watchlist, Factiva, World Check
- Fluent in English, Mandarin, Malay, Cantonese
- Strong Organizational, Analytical & Interpersonal Skills
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Malay
Indonesian
Timeline
Assistant Relationship Manager
CITIBANK SINGAPORE LIMITED (IPB)
01.2017 - 06.2025
Service Manager, Branch Operations Officer – Wealth Banking
UNITED OVERSEAS BANK (UOB)
06.2006 - 01.2017
Admin Executive
LS TECHNOLOGY, MALAYSIA
01.2004 - 05.2006
Certificate - Financial Services
Singapore Human Resources Institute
Sijil Tinggi Pelajaran Malaysia (STPM) - undefined
Diploma - Banking and Finance
Singapore Human Resources Institute
COMPLIANCE, LOANS & RISK MANAGEMENT EXPERIENCE
- KYC & CDD Compliance:
- Conduct thorough client background checks, including business ownership verification.
- Screen client names against multiple databases (SRL, Dow Jones Watchlist, Factiva, World Check).
- Verify client residency and financial transactions to ensure compliance.
- Escalate high-risk profiles to group compliance teams.
- AML & Suspicious Transaction Monitoring:
- Identify and flag politically exposed persons (PEPs) and high-risk entities.
- Monitor financial transactions for unusual patterns (e.g., fund transfers to multiple entities).
- Ensure proper documentation of funds' sources before acceptance.
- Loan & Risk Management:
- Assess creditworthiness and financial background of loan applicants.
- Evaluate financial statements and income sources for risk analysis.
- Ensure adherence to internal risk frameworks and regulatory guidelines in loan approvals.
- Monitor client portfolios to detect early signs of financial distress or default risk.
Awards
CITIBANK- Singapore Excellent Service Award(EXSA Award) – 4 time winner (2019, 2020, 2021 & 2023)
Promoted to Manager Role – 2022
Citi Internal Customer Service Recognition (3-time winner)
Bronze Service Award (Client Compliments) – 3-time winner
UOB-Promoted to Senior Officer (Top 10%) – 2012
Promoted to Customer Service Officer (Class II) – 2011
Promoted to Special Grade Clerk – 2010
Singapore Excellent Service Award (STAR) – 5-time winner (2011–2015)
UOB Extra Mile & Catch a Shining Star Service Awards – 3-time winner (2008–2010)
Service Innovation Champions Campaign Participant – 2014
Featured in UOB Service Training Video for New Hires – 2013
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