Yeo Chen Sheng Jansen
COE Executive
Singapore,Singapore
Summary
Accomplished Flight Attendant offering over 3 years with Singapore Airlines. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service and safety. Personable and energetic with firm command of flight safety and regulations.
- Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.
- Results-driven Sales Executive committed to continuous growth in sales revenue. Consistently achieves goals in revenues and sales targets.
Overview
6
6
years of professional experience
10
10
Years of education
Work History
COE Executive
Motorist SG
Singapore
2021.08 - Current
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Presented borrowers with information about repayment and terms of loans.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Flight Steward
Singapore Airlines
2018.08 - 2021.08
- Good communication and interpersonal skills.
- The ability to work well as part of a team but also taking initiative.
- Problem solving skills.
- Ability to remain calm under pressure and in emergency situations.
- Good literacy and numeracy skills.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Changi Experience Agent
P-Serv Kelly
2017.06 - 2018.08
- Changi Experience Agent.
- Competent in CRM and in house system.
- Team leader & mentor of trainees.
- Supported new trainees to help hone communication and negotiation skills
Chef Assistant
Royal Selangor
2013.07 - 2013.12
- Mise en Place.
- Commis.
Intern
Shangri-La Hotel
2012.12 - 2013.06
- Assisted in Asian, Indian and Italian cuisine.
Retail Assistant
Calvin Klein Pte Ltd
2012.11 - 2013.01
- Provide service and assistance to customers.
- Stock-taking and updating of inventory.
- Logistic duties.
Retail Assistant
Courts - Belkin
2011.10 - 2012.01
- Provide service and assistance to customers.
- Stock-taking and updating of inventory.
Retail Assistant
Ban Leong Technologies
2011.06 - 2011.07
- Provide service and assistance to customers.
Kitchen Assistant
Dessert Ministry
2010.10 - 2011.01
Education
Diploma - Culinary Skills
2014.01 - 2015.01
WSQ Higher Certificate - Culinary Arts
2013.01 - 2014.01
O Level -
2009.01 - 2012.01
PSLE graduate - undefined
2003.01 - 2008.01
Skills
Problem-solving
Presentations
Organization and Time management
Adaptability
Verbal and written communication
Safety and compliance
Public speaking
Timeline
COE Executive - Motorist SG
2021.08 - Current
Flight Steward - Singapore Airlines
2018.08 - 2021.08
Changi Experience Agent - P-Serv Kelly
2017.06 - 2018.08
Shatec - Diploma, Culinary Skills
2014.01 - 2015.01
Chef Assistant - Royal Selangor
2013.07 - 2013.12
Shatec Institutes - WSQ Higher Certificate, Culinary Arts
2013.01 - 2014.01
Intern - Shangri-La Hotel
2012.12 - 2013.06
Retail Assistant - Calvin Klein Pte Ltd
2012.11 - 2013.01
Retail Assistant - Courts - Belkin
2011.10 - 2012.01
Retail Assistant - Ban Leong Technologies
2011.06 - 2011.07
Kitchen Assistant - Dessert Ministry
2010.10 - 2011.01
Siglap Secondary School - O Level,
2009.01 - 2012.01
White Sands Primary School - PSLE graduate,
2003.01 - 2008.01