Yeo Chen Sheng Jansen
COE Executive
Singapore,Singapore
Summary
Accomplished Flight Attendant offering over 3 years with Singapore Airlines. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service and safety. Personable and energetic with firm command of flight safety and regulations.
- Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.
- Results-driven Sales Executive committed to continuous growth in sales revenue. Consistently achieves goals in revenues and sales targets.
Overview
6
6
years of professional experience
10
10
Years of education
Work History
COE Executive
Motorist SG
Singapore
08.2021 - Current
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Presented borrowers with information about repayment and terms of loans.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Flight Steward
Singapore Airlines
08.2018 - 08.2021
- Good communication and interpersonal skills.
- The ability to work well as part of a team but also taking initiative.
- Problem solving skills.
- Ability to remain calm under pressure and in emergency situations.
- Good literacy and numeracy skills.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Changi Experience Agent
P-Serv Kelly
06.2017 - 08.2018
- Changi Experience Agent.
- Competent in CRM and in house system.
- Team leader & mentor of trainees.
- Supported new trainees to help hone communication and negotiation skills
Chef Assistant
Royal Selangor
07.2013 - 12.2013
- Mise en Place.
- Commis.
Intern
Shangri-La Hotel
12.2012 - 06.2013
- Assisted in Asian, Indian and Italian cuisine.
Retail Assistant
Calvin Klein Pte Ltd
11.2012 - 01.2013
- Provide service and assistance to customers.
- Stock-taking and updating of inventory.
- Logistic duties.
Retail Assistant
Courts - Belkin
10.2011 - 01.2012
- Provide service and assistance to customers.
- Stock-taking and updating of inventory.
Retail Assistant
Ban Leong Technologies
06.2011 - 07.2011
- Provide service and assistance to customers.
Kitchen Assistant
Dessert Ministry
10.2010 - 01.2011
Education
Diploma - Culinary Skills
01.2014 - 01.2015
WSQ Higher Certificate - Culinary Arts
01.2013 - 01.2014
O Level -
01.2009 - 01.2012
PSLE graduate - undefined
01.2003 - 01.2008
Skills
Problem-solving
Presentations
Organization and Time management
Adaptability
Verbal and written communication
Safety and compliance
Public speaking
Timeline
COE Executive - Motorist SG
08.2021 - Current
Flight Steward - Singapore Airlines
08.2018 - 08.2021
Changi Experience Agent - P-Serv Kelly
06.2017 - 08.2018
Shatec - Diploma, Culinary Skills
01.2014 - 01.2015
Chef Assistant - Royal Selangor
07.2013 - 12.2013
Shatec Institutes - WSQ Higher Certificate, Culinary Arts
01.2013 - 01.2014
Intern - Shangri-La Hotel
12.2012 - 06.2013
Retail Assistant - Calvin Klein Pte Ltd
11.2012 - 01.2013
Retail Assistant - Courts - Belkin
10.2011 - 01.2012
Retail Assistant - Ban Leong Technologies
06.2011 - 07.2011
Kitchen Assistant - Dessert Ministry
10.2010 - 01.2011
Siglap Secondary School - O Level,
01.2009 - 01.2012
White Sands Primary School - PSLE graduate,
01.2003 - 01.2008