Yeo Qiao Shi
Program Staff
Singapore
Summary
Administrative and operation support for programs and initiatives. Organized and hardworking with near to 2-year background serving as Program Staff. Inspired to learn, grow and excel through CapitaLand Graduate Development Programme.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Program Staff
Knowledge Park Educare
08.2020 - Current
- Prepared and update of students’ name list for students’ clock-in/out procedures on AquariusSoft system and SafeEntry
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to respective staffs
- Manages over 40 students who are 7 to 8 years old (from year 2020)
- Guidance of behaviour and morale conduct
- Regular communication with students’ parents to gauge and feedback on their child’s behaviour and performance
- Plan and conduct approved program activities for over 100 students from 7 to 12 years old to instill good moral values, creativity, confidence, and knowledge:
- Over 40 Enrichment programmes
- Over 40 Art & Craft sessions
- Over 10 Cooking sessions (pre-Covid times)
- Over 5 Excursions (pre-Covid times)
Merchant Account Executive
Aladdin Street Singapore
09.2016 - 12.2016
- Listed over 2,000 products on the company’s website prior to company’s opening
- Successfully led a team of five with uploading of over 10,000 SKUs within tight deadlines
- Liaised with different teams and stakeholders to:
- Handled an approximately 60 merchant accounts
- Resolved merchant account issues
- Facilitated promotions initiatives with internal stakeholders
Lifestyle Coordinator
St. Gregory Spa
09.2015 - 03.2016
- Performed front desk sales and administrative duties
- Assisted customers’ bookings and service enquires
- Cold-called existing customers to renew / sign up for spa packages and products
- Performed sales to get potential customers purchase spa packages and/or products
- Performed basic housekeeping and stocktake
Education
Bachelor of Science - Management and Digital Innovation
Singapore Institute of Management – University of London
Singapore 08.2017 - 07.2020
Diploma - Wellness, Lifestyle and Spa Management
Republic Polytechnic
Singapore 04.2013 - 05.2016
Skills
Program support
Program evaluations
Customer Service
Team Player
Communication
Resourcefulness
Self-motivator
Miro
Figma
Certification
UI/ UX Bootcamp - Nov 2021
Watch educational videos on YouTube
To keep myself updated on the current trends on various industries especially for information technology.
To learn on what I know and what I don't. (Constantly improvise my thinking)
Timeline
UI/ UX Bootcamp - Nov 2021
11-2021
Program Staff
Knowledge Park Educare
08.2020 - Current
Bachelor of Science - Management and Digital Innovation
Singapore Institute of Management – University of London
08.2017 - 07.2020
Merchant Account Executive
Aladdin Street Singapore
09.2016 - 12.2016
Lifestyle Coordinator
St. Gregory Spa
09.2015 - 03.2016
Diploma - Wellness, Lifestyle and Spa Management
Republic Polytechnic
04.2013 - 05.2016