YEO AI FANG
Supplier Management
Singapore
Summary
Supplier Quality Management professional with 17 years of experience in quality assurance, supplier management and regulatory compliance. Skilled in developing and implementing quality control processes that ensure supplier compliance with automotive standards, particularly ISO/IATF16949. Actively participated in cost-reduction initiatives, including low-cost BOM development and continuous improvement activities to minimize additional grinding processes. Possesses 10 years of experience as a lead auditor with dedication to continuous improvement methodologies that elevate product quality and operational efficiency. Experience in delivering value to suppliers and driving cost-effective, high-quality solutions.
Overview
18
18
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Corporate Supplier Quality Manager
UTAC Manufacturing Pte Ltd
11.2017 - Current
- Supplier Quality Management & Interface:
- Primary liaison with suppliers addressing quality-related issues for materials and semi-finished products
- Lead collaborative problem-solving initiatives involving suppliers, manufacturing, engineering, and customer stakeholders
- Implement corrective and preventive action preventing quality issue recurrence
- Customer Relations & Complaint Management:
- Manage customer complaints related to incoming materials with comprehensive 8D report preparation
- Maintain 95% complaint resolution rate within specified timelines
- Reduce problem resolution time by 40% through systematic approach implementation
- Quality System Development & Maintenance:
- Develop and maintain comprehensive Supplier Quality Management System (SQMS) including manual, qualification procedure, scorecard and quality alert.
- Monitor supplier performance using scorecards and lead development of improvement strategies.
- Design and implement performance metrics enhancing supplier quality and reliability.
- Auditing & Compliance Leadership:
- Conduct regular supplier audits in accordance with IATF16949 automotive quality management requirement
- Identify critical non-conformance areas and implement corrective action
- Follow up on audit findings ensuring proper countermeasure implementation
- Lead team of USG1/2/3 Supplier Quality Engineers (SQE) and Incoming Quality Control (IQC) team
- Process Control & Cross-Functional Collaboration:
- Collaborate with Corporate Engineering team establishing process control criteria
- Participate in cross-functional teams for new product development (APQP)
- Oversee new supplier development and qualification processes
- Coordinate with UTAC site SQE team, consolidating supplier quality performance across sites
- Inspection & Risk Management:
- Establish incoming inspection standard, method and testing protocol
- Perform detailed supplier process risk assessments and material analysis
- Collaborate with Quality Engineering, Failure Analysis, Engineering and Reliability teams for material disposition decision.
- Implement risk-based assessment model eliminating material escapes to end customers
Staff Supplier Quality Engineer
UTAC Manufacturing Pte Ltd
06.2014 - 11.2017
- Transitioned from Panasonic following company acquisition
- Managed and resolved supplier quality issues ensuring prompt corrective and preventive actions
- Conducted regular quality audits and coordinated follow-up on open items with suppliers
- Developed and monitored supplier inspection programs for incoming and in-process materials
- Led new product qualification/re-qualification processes in mass production
- Participated in new product risk assessment and APQP discussions providing quality input
- Supervised SQE and IQC teams ensuring quality control objectives achievement
Senior Quality Engineer (Line Assembly and Customer Technical Support)
Panasonic Industrial Device Pte Ltd
10.2011 - 05.2014
- Managed customer complaints ensuring real-time communication and corrective action implementation
- Led root cause analysis and investigation of quality escapes
- Implemented process improvements ensuring optimal customer support
- Provided technical support including RMA processing
- Maintained customer scorecards and monitored assembly process performance through SPC system
- Conducted periodic internal audits ensuring compliance with non-conforming product system
Customer Technical Support Quality Engineer
Western Digital Sdn Bhd
01.2008 - 09.2011
- Managed customer quality issues driving root cause analysis with engineering teams
- Prepared customer 8D reports and reviewed Out-of-Control Action Plans (OCAP)
- Compiled statistical reports for quality trend monitoring including SPC control charts and Cpk analysis
- Provided technical support to customers via email and telephone
- Generated quality checklists and documentation per customer requirements
Education
Bachelor of Electronic & Communication Engineering (Honours) -
Curtin University of Technology
01.2007
Skills
- Quality Management Systems: ISO9001, IATF16949 Automotive Standards
- Advanced Product Quality Planning (APQP) and Supplier Qualification
- Quality Auditing: Internal and Supplier Audits (8 years Lead Auditor experience) and Trained ISO9001 Lead auditor, IATF16949 Automotive Standards
- Problem-Solving Methodologies: 8D Problem-Solving, Root Cause Analysis
- Process Improvement: Lean Six Sigma, Continuous Improvement Strategies
- Statistical Analysis: Statistical Process Control (SPC), Data Analysis and Reporting
- Risk Management: Supplier Risk Assessment, Material Disposition
- Team Leadership: Cross-functional Collaboration, Supplier Interface Management
Certification
Certified QMS ISO9001:2015 Internal Auditor and Lead Auditor (CQI/IRCA)
Accomplishments
- Quality Management System Implementation
- Successfully established and launched sophisticated quality management system for image sensor products and new supplier qualification
- Implemented automated Incoming Quality Control (IQC) Electronic Certificate of Conformance (eCOC) system, eliminating human error through system-automated supplier notifications
- Developed comprehensive Statistical Process Control (SPC) system, minimizing process variability and ensuring quality standard compliance
- Created advanced quality audit tools and database tracking system for inspection and reject analysis
- Operational Excellence
- Spearheaded supplier quality initiatives resulting in 30% reduction in defect rates over two years.
- Led continuous improvement projects improving yield from 75% to 90% and reducing internal costs by 25%.
- Achieved 90% supplier quality rating through comprehensive performance improvement program.
- Reduced problem resolution time by 40% through rapid response system implementation.
- Decreased non-conformance incidents by 25% through enhanced supplier quality assurance policies.
- Improved overall quality by 25% through lean process implementation across supplier operation.
- Leadership and Compliance
- Conducted regular supplier evaluation and audits ensuring ISO9001 and IATF16949 compliance.
- Led cross-functional team resolving critical quality issues, preventing significant annual losses.
- Collaborated with suppliers developing improvement plan, achieving 20% increase in overall improvement yield.
- Managed and resolved 95% of customer complaints within specified timeline.
Timeline
Corporate Supplier Quality Manager
UTAC Manufacturing Pte Ltd
11.2017 - Current
Staff Supplier Quality Engineer
UTAC Manufacturing Pte Ltd
06.2014 - 11.2017
Senior Quality Engineer (Line Assembly and Customer Technical Support)
Panasonic Industrial Device Pte Ltd
10.2011 - 05.2014
Customer Technical Support Quality Engineer
Western Digital Sdn Bhd
01.2008 - 09.2011
Bachelor of Electronic & Communication Engineering (Honours) -
Curtin University of Technology