Yenuli Dharmawardhana
Summary
I am a dedicated professional in the hospitality industry. My multicultural background fosters adaptability and a passion for languages. Known for creativity and problem-solving, I thrive in dynamic environments and embrace new challenges. I aim to apply innovative thinking and proactive decision-making to make a meaningful impact in my career
Overview
3
3
years of professional experience
4044
4044
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Reservation Agent
Cinnamon Life - City of Dreams
06.2024 - Current
- Delivered excellent communication to streamline customer interactions
- Resolved customer inquiries promptly, ensuring satisfaction
- Leveraged Opera 24 and MS Office for seamless booking management
- Applied upselling techniques to boost revenue
Reservation Agent
Movenpick Hotel Colombo
06.2023 - 06.2024
- Ensured exceptional service delivery through collaboration and adaptability
- Handled bookings accurately and responded effectively to customer needs
- Adept at using Opera 5, 9 and 22 and other relevant computer applications, for example as word excel to manage bookings and communication effectively
Trainee - Front Office
Hilton Colombo Residence
12.2022 - 06.2023
- Enhanced guest relations and mastered ONQ systems
- Acquired call-handling and front-desk operation expertise
- Capable of managing multiple tasks, setting priorities, and keeping thorough documentation.
- Received training in handling guest calls and internal calls and trained about the call ethics
Hostess
The Capital Tavern Bar - Monarch Imperial Hotel
08.2022 - 12.2023
- Guest Engagement and Service Excellence: Warmly greet guests, provide information about menu offerings and specials, and ensure a positive dining experience by addressing needs promptly and professionally.
- Operational Efficiency: Manage seating and reservations effectively while multitasking to support servers and maintain a welcoming environment in fast-paced settings.
- Team Collaboration and Problem Resolution: Work closely with team members to ensure smooth operations, professionally handling customer inquiries and conflicts, and adapting to dynamic situations.
Waitress & Hostess
Ti Amo Colombo Restaurant
03.2022 - 08.2022
- Order Management and Guest Service: Accurately take and serve orders while ensuring they meet quality standards, assist guests with menu selections, and address reservation inquiries to accommodate preferences effectively.
- Operational Excellence: Maintain a clean and organized dining area by efficiently setting up and clearing tables, managing bookings, and ensuring seamless coordination with waitstaff during peak periods.
- Payment and Transaction Handling: Process payments accurately, including cash and credit card transactions, while maintaining attention to detail and ensuring a smooth and efficient checkout experience.
Waitress & Cashier
Sushi Kai Restaurant
09.2021 - 02.2022
- Payment and Order Processing: Proficient in handling cash, credit card, and electronic transactions with accuracy, managing online orders, and coordinating delivery logistics to ensure seamless service.
- Task Prioritization and Communication: Effectively manage multiple tables and prioritize tasks while maintaining clear communication with customers, delivery drivers, and kitchen staff to fulfill orders accurately and on time
Education
BSc (Hons) - Events, Tourism, and Hospitality Management
Plymouth University
01.2020 - 01.2023
Certification Program - undefined
National School of Business Management
G.C.E Advanced Level Examination. -
St'Pauls Girls School Milagirirya
01-2018
G.C.E Ordinary Level Examination -
St'Pauls Girls School Milagirirya
01-2016
Skills
- Opera Systems
- ONQ Systems
- Microsoft Office Suite
- Sales and Upselling Expertise
- Guest Relations
- Problem Solving
- Multitasking
- Record Accuracy
- Adaptability
Certification
Diploma in English - International College of Business and Technology
Personal Information
Date of Birth: 04/23/00
Timeline
Reservation Agent
Cinnamon Life - City of Dreams
06.2024 - Current
Reservation Agent
Movenpick Hotel Colombo
06.2023 - 06.2024
Trainee - Front Office
Hilton Colombo Residence
12.2022 - 06.2023
Hostess
The Capital Tavern Bar - Monarch Imperial Hotel
08.2022 - 12.2023
Waitress & Hostess
Ti Amo Colombo Restaurant
03.2022 - 08.2022
Waitress & Cashier
Sushi Kai Restaurant
09.2021 - 02.2022
BSc (Hons) - Events, Tourism, and Hospitality Management
Plymouth University
01.2020 - 01.2023
Certification Program - undefined
National School of Business Management
Diploma in English - International College of Business and Technology
Diploma in ICT - International College of Business and Technology
G.C.E Advanced Level Examination. -
St'Pauls Girls School Milagirirya
G.C.E Ordinary Level Examination -
St'Pauls Girls School Milagirirya
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