Pei Hian Ng

• Applications Processing & Accounts Management

o Manage the assigned portfolio of tenancies/licences, for the optimal use of State land and properties

o Evaluate applications and proposals from tenants/licensees, and conduct consultations with agencies such as URA, LTA, NParks, PUB, NEA, etc

o Assess and respond to appeals from tenants/licensees who deviate from the policy of entering site to commence works under different instrument, prepare case reports and draft submissions for management’s consideration for considerable cases.

o Formulate and review policies to achieve desired results for better management of the tenancies/licenses

o Conduct process-reviews, so as to streamline processes and shift processes to the technological platform

o Maintain good relations with tenants/licensees, through proper follow ups on customers’ requests, prompt response to enquiries, etc

• Arrears Management

o Managed customers’ arrears on rents/TOL fee and other charges

• Account & Estate Management

o Managed around 90 customer accounts, including end-user industrialist, REITs and Business Park.

o Handled multiple lease assignments, lease renewal, temporary occupation license applications & sublet cases for these customers.

o Walk the ground to understand customers’ needs and check for compliance in usage of the properties.

o Involved in organizing Focus Group discussion for networking among different industry trades.

o Involved in collection of feedbacks on designs and specifications of new industrial factories to suit their operational uses.

o Evaluate and process Additions & Alteration applications building improvement works / redevelopment of building

o Liaise with other government agencies such as URA / NEA for lessees’ request on the change of use / proposed industrial usage on leased land.

• Arrears Management

o Managed customers’ arrears on land rents and other charges.

• Development Management

o Involved in Industrial Relocation Program (IRP), to relocate existing customers to another location for operation, including selection exercise & communicating to customers on replacement unit’s specifications.

o Involved in ensuring maintenance of industrial properties.

o Attended to customers’ feedbacks on building defects and general public feedbacks on industrial spaces. o Point of contact with contractors to liaise on building rectification / refurbishment works.

• Tender Management o Assisted in preparing of tender specifications and documents for public purchase of vacant land.

o Assisted in the calling of quotations for advertisement for tender exercise.

o Involved in the development of first e-bidding system for industrial properties.

o Evaluated bidders’ credit standing, suitability of proposed industrial usage and published provision & final results online and on newspapers.

o Conducted site visits for prospect taking up industrial spaces and in-charged of handing over of sites to new customers.

• Leadership Roles

o Supervised (include coaching) a team of 6 Administrative Executives for processing of online applications eg. lease assignments, renewals, addition and alternations works, etc.

o Involved in recruitment process of new Administrative Executives, including shortlisting and interviewing.

• Ad-Hoc Duties o Managed customers’ arrears on land rents and other charges.

o Involved in collating of industrial properties related statistics for management reporting.

o In-charged of organizing events and meetings for different stakeholders including internal management and customers.

o Involved in planning of business trips for upper management.

o Assisted in office re-configuration works and relocation of office.