Yemanati Joseph
Summary
Dynamic professional with a proven track record in customer service and multitasking, honed across roles at Zen’s Wine & Spirits and other leading companies. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating adaptability and team cooperation. Achieved consistent sales growth through effective client engagement and inventory management.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Thunder Match Technology Sdn Bhd
02.2014 - 11.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Kitchen Staff Member
Nazarani Sdn Bhd
12.2017 - 01.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Wine Sales Representative
Zen’s Wine & Spirits
07.2020 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Improved inventory management processes within assigned territories to prevent stock shortages or overages while maximizing profitability.
- Maintained consistent communication with existing clients, ensuring satisfaction and repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
SMK Padang Polo
Penang 12.2014
SJK(T) Azad
Penang12.2008
Skills
- Customer Service
- Friendly and Helpful
- Multitasking Abilities
- Team Cooperation
- Adaptability
Timeline
Wine Sales Representative
Zen’s Wine & Spirits
07.2020 - Current
Kitchen Staff Member
Nazarani Sdn Bhd
12.2017 - 01.2020
Retail Sales Associate
Thunder Match Technology Sdn Bhd
02.2014 - 11.2017
SMK Padang Polo
SJK(T) Azad
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