Ye Lin Maung
Singapore
Summary
Subject: Application for Field Service Engineer
Dear [Hiring Manager's Name],
I am writing to apply for the Field Service Engineer position at your company. I have 5+ years of experience in servicing, troubleshooting, and maintaining electrical and electronic equipment, particularly medical devices.
Currently, I work as a Project Engineer/Coordinator for hospital Pneumatic Tube Systems, handling installation, preventive maintenance, and system troubleshooting. I am certified in Mechatronic Engineering from West Yangon Technological University and skilled in diagnostics, repair, and IT support.
I am confident that my technical expertise and hands-on experience make me a strong fit for your team. I would welcome the opportunity to discuss my application in person.
Thank you for your time and consideration.
Sincerely,
Ye Lin
Overview
7
7
years of professional experience
1
1
Certification
Work History
Engineer (Projects & Maintenance)
BES Technology PTE LTD
09.2024 - Current
- Managed project execution and site activities for hospital PTS installations.
- Reviewed and monitored construction works to ensure compliance with specifications and schedule.
- Coordinated with contractors, supervisors, and QS for smooth project delivery.
- Supervised day-to-day site operations and labour force.
- Assisted Senior PM in project planning, programming, and reporting.
- Conducted inspections, tracked defects, and handled non-compliant works.
- Performed preventive maintenance and troubleshooting on PTS systems.
- Maintained accurate maintenance records, repairs, and spare parts tracking.
- Prepared and updated technical drawings, layouts, and schematics using AutoCAD.
Field Service Engineer
Medicare(S) PTE LTD
05.2023 - 08.2024
- Successfully installed, calibrated, and set up advanced laser and aesthetic devices across clinics/hospitals around Singapore, ensuring optimal functionality and patient safety.
- Conducted regular preventive maintenance on and performed repairs, reducing equipment downtime.
- Provided comprehensive technical support and training to Customer, elevating their proficiency in equipment usage and ensuring patient safety.
- Regularly reviewed and updated preventive maintenance records, ensuring all devices were serviced in a timely manner. Led efforts in securing PM contracts, ensuring continuous service and client satisfaction.
- Maintain accurate and detailed service logs, including equipment repair history, parts inventory, and routine maintenance schedules.
- Managed the careful packaging, transportation, and delivery of laser aesthetic machines and ultrasound systems to client locations, maintaining track record of delivering equipment without damage. Implemented rigorous care protocols, ensuring the longevity and optimal functionality of devices.
- Adhere to Singapore Hospital standards and regulatory guidelines pertaining to laser and aesthetic equipment, ensuring patient safety and equipment efficacy.
- Aesthetic Products: Aesthetic Laser Equipment (Bison, Ilooda, Hironic)
- Imaging Products: Ultrasound System (Siemens, Konica Minolta, Mindray and Sonoscape)
Field Service Engineer
Amazing 9 Co., Ltd.
02.2020 - 04.2023
- On-site & workshop hands-on repair of including: install, test, troubleshoot, calibration, rectify & service repair, maintenance work.
- Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
- Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports.
- Responsible for Warranty and Parts Maintenance Service (PMS) contract cost control.
- Develop good customer relations during installation and execution of service contracts.
- Maintain company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition.
- Provide technical knowledge and engineering assistance to the marketing department.
- Attends to customers’ call and provides solutions within the Service Level Agreement (SLA).
- Imaging Products: Stationary X-ray, Portable X-ray (Ecotron Brand) and various Ultrasound (Edan and Mindray)
- ICU Products: Anesthesia machine (OES Medical UK), Patients Monitor, Syringe Pump and Infusion Pump (Edan and Mindray)
Field Service Engineer
UNI Diagnostics Co., Ltd.
03.2019 - 01.2020
- Perform Setup/Commissioning, Preventive and Corrective maintenance, Unscheduled maintenance and troubleshooting on all company’s products.
- Responding to customers’ complaints and providing support for corrective maintenance.
- Maintain proper servicing records and maintenance schedules.
- Monthly check the performance by establishing, adjusting, calibration and testing performance.
- Diagnosing errors or technical problems and determining proper solutions.
- Support of Customer Services with practical customer inquiries for the limiting of possible instrument problems.
- Ensure completion of preventive maintenance according to schedule.
- Establish and maintain a professional working relationship with customers and co-workers through team work.
- Guide and train end users on equipment usage and application.
- In–Vitro Diagnostic (IVD): Hematology analyzer, Biochemistry Fully auto analyzer, Immunochemistry analyzer, Specific proteins analyzer, Electrolytes analyzer (Mindray, Agappe and Goldsite) and POCT
Education
Bachelor of Engineering - Mechatronics
West Yangon Technological University
Myanmar09-2019
Skills
- Microsoft Office
- 2D AutoCAD/ BIM Modeling
- Basic PLC system and programming
- PC Software installation and troubleshooting
- IT knowledge in network and IP configuration
- Self-driven and ability to work independently
- Willing to learn new things
- Able to provide the customer service skill to our customers
- Can travel for local and overseas assignments locations
- Good analytical and problem-solving skill
- Technical proficiency with computer software
Certification
- Certificate in Transducer Construction, Care, and Damage (siemens-healthineers.com/pepconnect)
- Certificate in Transducer Form and Function (siemens-healthineers.com/pepconnect)
- Medical Device Quality Assurance-Electrical Safety (Fluke biomedical Advantage Training)
- Certificate of Service Training for Omlipo & GPP100 Specific Protein Analyzer (GoldSite Diagnostic Inc., Shenzhen, China)
- Certificate in Applied Electronic Course (Glory Training Center)
- Certificate in Electrical Equipment and Control (FEG Training Center)
- Certificate in M&E Basic Course (Win Professional Training Center)
- Certificate in Advanced Computer Skill Training (MITA Training Center)
Preferences
Language: English (Fluent; Intermediate) Burmese (Fluent; Native)
Timeline
Engineer (Projects & Maintenance)
BES Technology PTE LTD
09.2024 - Current
Field Service Engineer
Medicare(S) PTE LTD
05.2023 - 08.2024
Field Service Engineer
Amazing 9 Co., Ltd.
02.2020 - 04.2023
Field Service Engineer
UNI Diagnostics Co., Ltd.
03.2019 - 01.2020
Bachelor of Engineering - Mechatronics
West Yangon Technological University
Preferences
- Availability: immediate availability
- Expected benefit: 3200 to 3500 (negotiable)