Yejin Jeong
Summary
Accomplished Front Desk Guest Service Agent at Marina Bay Sands, adept in enhancing guest satisfaction and handling complaints with professionalism, proficient in OPERA Systems. Achieved memorable guest experiences by anticipating needs and efficiently resolving concerns, contributing to positive service transitions.
Overview
6
6
years of professional experience
Work History
Front Desk Guest Service Agent
Marina Bay Sands
12.2022 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Assisted guests with special occasion, such as Anniversary or Birthday, to create unforgettable memories.
- Greeted guests at front desk and engaged while managing check-in process.
- Proactively anticipated guest needs, providing thoughtful recommendations for local attractions or amenities based on individual preferences.
Server
Swissotel Merchant Court
10.2019 - 11.2022
- experienced at Western restaurant, Buffet restaurant and Bar.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Coffine Gurunaru
01.2018 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
BBA - Hotel & Restaurant Management
Kyung Hee Cyber University
South Korea02.2023
Associate Degree - Hotel & Tourism
Hanyang Women's University
South Korea01.2020
High School Diploma -
Daeil Tourism High School
South Korea02.2018
Skills
- Reservation Management
- Property knowledge
- Complaint Handling
- Cash Handling
- OPERA Systems
- POS Systems
- MS Excel
- Cardiopulmonary Resuscitation
- Bartending
Languages
Korean
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Timeline
Front Desk Guest Service Agent
Marina Bay Sands
12.2022 - Current
Server
Swissotel Merchant Court
10.2019 - 11.2022
Barista
Coffine Gurunaru
01.2018 - 09.2019
BBA - Hotel & Restaurant Management
Kyung Hee Cyber University
Associate Degree - Hotel & Tourism
Hanyang Women's University
High School Diploma -
Daeil Tourism High School
Similar Profiles
Gerwyn LimGerwyn Lim
Intern at Marina Bay Sands Sands TheatresIntern at Marina Bay Sands Sands Theatres
WENTING ZHANGWENTING ZHANG
Assistant Director at Marina Bay Sands Casino SingaporeAssistant Director at Marina Bay Sands Casino Singapore
Oui Siew PhiengOui Siew Phieng
Front Office Executive at Marina Bay SandsFront Office Executive at Marina Bay Sands