Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yee Shuen Teo

Yee Shuen Teo

Summary

Motivated restaurant server/runner with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

Work History

Restaurant Server

Bistecca - An Italian Steakhouse
12.2023 - 12.2023
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
  • Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.

Event Server

Nanyang Technological University
11.2023 - 11.2023
  • Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
  • Delivered timely, accurate food and beverage orders to ensure guest satisfaction and repeat business.
  • Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
  • Collaborated with kitchen staff to ensure special dietary requests were accommodated, resulting in positive feedback from guests.
  • Streamlined communication between front-of-house and back-of-house teams by effectively conveying guest needs and priorities.

Education

Bachelor of Science - Data Science And Business Management

Singapore Institute of Management
Singapore
07.2026

High School Diploma -

Eunoia Junior College
Singapore
11.2021

Skills

  • Menu Memorization
  • Order Taking
  • Food and Beverage Pairings
  • Dining Area Maintenance
  • Tableside Service
  • Customer Satisfaction
  • Guest Service
  • Order Management
  • Menu Recommendations
  • Cleaning and Sanitizing
  • Service Prioritization
  • Order Accuracy
  • Table setting
  • Exceptional communication
  • Team collaboration

Timeline

Restaurant Server

Bistecca - An Italian Steakhouse
12.2023 - 12.2023

Event Server

Nanyang Technological University
11.2023 - 11.2023

Bachelor of Science - Data Science And Business Management

Singapore Institute of Management

High School Diploma -

Eunoia Junior College
Yee Shuen Teo