Yee Shan Cheah
Barista
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Cedele
07.2022 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Service Crew Member
Daekgalbi Korean Restaurant
11.2018 - 03.2019
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Cooked, prepared and bagged food for customers.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
Barista
WOJIA Cafe
10.2017 - 01.2018
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Form 6 - Social Sciences Education
SMK SERI BALIK PULAU
Penang 07.2020 - 06.2022
Skills
Recruiting and interviewing
undefinedTimeline
Assistant Manager
Cedele
07.2022 - Current
Form 6 - Social Sciences Education
SMK SERI BALIK PULAU
07.2020 - 06.2022
Service Crew Member
Daekgalbi Korean Restaurant
11.2018 - 03.2019
Barista
WOJIA Cafe
10.2017 - 01.2018
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