Microsolf Office (MS Word, Excel, PowerPoint)
Yee Loong Chang
Summary
An enthusiastic and proactive self-starter. Eager to learn and able to adapt on any working environment. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Restaurant Manager
Elemen F&B Pte Ltd
06.2019 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Business Development Manager
OCBC AL AMIN BANK BERHAD
12.2015 - 05.2019
- Pioneer of the branch as first batch of employee since new branch launching.
- Strategic marketing skill and plans to build up customer base.
- Provide services and solutions to customer after KYC.
- Generated new business with marketing initiatives and strategic plans.
Equipment Sales Officer
UMW (East Malaysia) Sdn Bhd
10.2013 - 11.2015
- Provide knowledge and usage of various heavy equipments to customer.
- Follow up the performance of the equipments and provide inspection after delivery.
Personal Financial Consultant (Mortgage)
Hong Leong Bank Berhad
07.2012 - 09.2013
- Market for mortgage financing case and provide a suitable financing plan according to customer’s requirement and ability
- Enhanced client financial stability by developing tailored investment strategies and retirement plans.
Education
Barchelor of Communication (Hons) Public Relation
University Tunku Abdul Rahman (UTAR)
Malaysia 04.2001 -
SPM
SMJK Tiong Hua
Malaysia10.2006
Skills
Staff Management
Customer Engagement
Schedule Coordination
Recruitment
Software
Timeline
Restaurant Manager
Elemen F&B Pte Ltd
06.2019 - Current
Business Development Manager
OCBC AL AMIN BANK BERHAD
12.2015 - 05.2019
Equipment Sales Officer
UMW (East Malaysia) Sdn Bhd
10.2013 - 11.2015
Personal Financial Consultant (Mortgage)
Hong Leong Bank Berhad
07.2012 - 09.2013
Barchelor of Communication (Hons) Public Relation
University Tunku Abdul Rahman (UTAR)
04.2001 -
SPM
SMJK Tiong Hua